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Robert Jones, G. Arndt, R. Kustin (1997)
ISO 9000 among Australian companies: impact of time and reasons for seeking certification on perceptions of benefits receivedInternational Journal of Quality & Reliability Management, 14
S. Nwankwo (2000)
Quality assurance in small business organisations: myths and realitiesInternational Journal of Quality & Reliability Management, 17
B. Wenmoth, D. Dobbin
Experience with implementing ISO 9000
J. Tarí, J. Molina (2002)
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Comparing quality practices in the Australian service and manufacturing industries
Tat Lee, H. Leung, Keith Chan (1999)
Improving quality management on the basis of ISO 9000The Tqm Magazine, 11
D. Bryde, Brian Slocock (1998)
Quality management systems certification: a surveyInternational Journal of Quality & Reliability Management, 15
F. Buttle (1997)
ISO 9000: marketing motivations and benefitsInternational Journal of Quality & Reliability Management, 14
N. Beaumont, A. Sohal, M. Terziovski (1997)
Comparing quality management practices in the Australian service and manufacturing industriesInternational Journal of Quality & Reliability Management, 14
M. Idris, W. Mcewan, N. Belavendram (1996)
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Paul Rayner, L. Porter (1991)
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J. Brecka
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H. Leung, Keith Chan, Tat Lee (1999)
Costs and benefits of ISO 9000 series: a practical studyInternational Journal of Quality & Reliability Management, 16
E. Anderson, D.A. Adams
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G. Tsiotras, K. Gotzamani (1996)
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Hongyi Sun (2000)
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D. Lipovatz, F. Stenos, A. Vaka (1999)
Implementation of ISO 9000 quality systems in Greek enterprisesInternational Journal of Quality & Reliability Management, 16
A. Osman
ISO 9000 certification: the key to sustainable competitive
The increasing demand of mechanisms making easier the choice of a provider, both in the domestic and global markets, has contributed to ISO 9000 certification possession becoming a requisite for the development of commercial relations. The present article is based upon the results of an empirical research in which the effectiveness and reach of ISO 9000 certification is studied at a multi‐sector level in Spain. Mail surveys were carried out on 3,864 certificated organizations, and 749 (19.4 per cent) responded. Results indicated that certification helps in terms of being a management tool, a source of competitive advantages and its potential to stimulate the company transition towards total quality management.
The TQM Magazine – Emerald Publishing
Published: Jun 1, 2001
Keywords: Quality; ISO 9000; TQM; Spain
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