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Service Provider Job Satisfaction and Customer

Service Provider Job Satisfaction and Customer Considers the impact of multifaceted measures of job satisfactionon customeroriented behaviours demonstrated by service providers.Reveals how overall job satisfaction, together with specificsatisfaction related to supervision, colleagues, promotion and work arepositively related to customerorientation, while satisfaction with payis not of significance in this case. Discusses recommendations formanagement and suggestions for further research. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Services Marketing Emerald Publishing

Service Provider Job Satisfaction and Customer

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0887-6045
DOI
10.1108/08876049210035872
Publisher site
See Article on Publisher Site

Abstract

Considers the impact of multifaceted measures of job satisfactionon customeroriented behaviours demonstrated by service providers.Reveals how overall job satisfaction, together with specificsatisfaction related to supervision, colleagues, promotion and work arepositively related to customerorientation, while satisfaction with payis not of significance in this case. Discusses recommendations formanagement and suggestions for further research.

Journal

Journal of Services Marketing – Emerald Publishing

Published: Feb 1, 1992

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