Access the full text.
Sign up today, get DeepDyve free for 14 days.
Loading next page...
/lp/emerald-publishing/an-investigation-into-the-antecedents-of-goal-congruence-in-retail-vrw0GhtQ0K
References (56)
-
I. Robertson, C. Cooper, G. Hodgkinson, J. Ford (1986)
International review of industrial and organizational psychology -
D. Gerbing, James Anderson (1992)
Monte Carlo Evaluations of Goodness of Fit Indices for Structural Equation ModelsSociological Methods & Research, 21
-
K. Jöreskog, D. Sörbom (1997)
Lisrel 8: User's Reference Guide -
Michael Hartline, O. Ferrell (1996)
The management of customer-contact service employees: An empirical investigation.Journal of Marketing, 60
-
Jacob Cohen, P. Cohen, S. West, L. Aiken (1979)
Applied multiple regression/correlation analysis for the behavioral sciences -
P. Hart, A. Wearing, M. Conn, Nicholas Carter, Roger Dingle (2000)
Development of the school organisational health questionnaire: a measure for assessing teacher morale and school organisational climate.The British journal of educational psychology, 70 ( Pt 2)
-
R.J. Hackman, G.R. Oldham
Work Redesign -
F. Webster (1992)
The Changing Role of Marketing in the CorporationJournal of Marketing, 56
-
K.A. Jehn, G.B. Northcraft, M.A. Neale
Why differences make a difference: a field study of diversity, conflict, and performance in workgroups -
10.2307/2393204
-
Jennifer Chatman (1989)
Matching People and Organizations: Selection and Socialization in Public Accounting Firms, 1989
-
P. Hart (1994)
Teacher quality of work life: Integrating work experiences, psychological distress and moraleJournal of Occupational and Organizational Psychology, 67
-
James Anderson, D. Gerbing (1988)
STRUCTURAL EQUATION MODELING IN PRACTICE: A REVIEW AND RECOMMENDED TWO-STEP APPROACHPsychological Bulletin, 103
-
R. Little, D. Rubin (1989)
The Analysis of Social Science Data with Missing ValuesSociological Methods & Research, 18
-
J. George, A. Brief (1992)
Feeling good-doing good: a conceptual analysis of the mood at work-organizational spontaneity relationship.Psychological bulletin, 112 2
-
10.1177/002224299806200206
-
Beth Chung, B. Schneider (2002)
Serving multiple masters: role conflict experienced by service employeesJournal of Services Marketing, 16
-
10.1177/002224378101800104
-
I. Lane, L. Messé (1970)
EQUITY AND DISTRIBUTION OF REWARDS -
Michael Butler (1991)
The diffusion of television advertisingReview of Industrial Organization, 6
-
D. Organ (1988)
Organizational citizenship behavior: The good soldier syndrome.Administrative Science Quarterly, 33
-
Michael Hartline, James Maxham, D. McKee (2000)
Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service EmployeesJournal of Marketing, 64
-
J. Edwards (1991)
Person-job fit:: A conceptual integration, literature review, and methodological critique., 6
-
J.M. George
Salesperson mood at work: implications for helping customers -
Barry Babin, James Boles (1998)
Employee Behavior in a Service Environment: A Model and Test of Potential Differences between Men and Women:Journal of Marketing, 62
-
10.1002/(SICI)1099-1379(200003)21:2<185::AID-JOB34>3.0.CO;2-M
-
Georgia Chao, A. O'Leary-Kelly, Samantha Wolf, H. Klein, P. Gardner (1994)
Organizational socialization: Its content and consequences.Journal of Applied Psychology, 79
-
S. Mulaik, Larry James, Judith Alstine, Nathan Bennett, Sherri Lind, C. Stilwell (1989)
EVALUATION OF GOODNESS-OF-FIT INDICES FOR STRUCTURAL EQUATION MODELSPsychological Bulletin, 105
-
M.D. Hartline, O.C. Ferrell
The management of customer‐contact service employees -
10.1177/002224299606000406
-
Scott MacKenzie, P. Podsakoff, Richard Fetter (1993)
The Impact of Organizational Citizenship Behavior on Evaluations of Salesperson PerformanceJournal of Marketing, 57
-
C. Fornell, D. Larcker (1981)
Evaluating structural equation models with unobservable variables and measurement error.Journal of Marketing Research, 18
-
P. Varca (2001)
Service representatives, job control, and white‐collar bluesJournal of Services Marketing, 15
-
10.2307/2667054
-
C. O'Reilly, Jennifer Chatman, D. Caldwell (1991)
PEOPLE AND ORGANIZATIONAL CULTURE: A PROFILE COMPARISON APPROACH TO ASSESSING PERSON-ORGANIZATION FITAcademy of Management Journal, 34
-
Bernard Jaworski (1988)
Toward a Theory of Marketing Control: Environmental Context, Control Types, and ConsequencesJournal of Marketing, 52
-
10.1002/9781118619179
-
(2000)
Mood and emotions while working: missing pieces of job satisfaction? -
P. Podsakoff, Scott MacKenzie, W. Bommer (1996)
Transformational Leader Behaviors and Substitutes for Leadership as Determinants of Employee Satisfaction, Commitment, Trust, and Organizational Citizenship BehaviorsJournal of Management, 22
-
R. Oliver, E. Anderson (1994)
An Empirical Test of the Consequences of Behavior-and Outcome-Based Sales Control SystemsJournal of Marketing, 58
-
Alan Brown (1979)
Priming effects in semantic memory retrieval processes.Journal of Experimental Psychology: Human Learning & Memory, 5
-
J. Vancouver, N. Schmitt (2006)
AN EXPLORATORY EXAMINATION OF PERSON-ORGANIZATION FIT: ORGANIZATIONAL GOAL CONGRUENCEPersonnel Psychology, 44
-
D. Bowen, E. Rd (1992)
The empowerment of service workers: what, why, how, and when.Sloan management review, 33 3
-
Amy Kristof (1996)
PERSON-ORGANIZATION FIT: AN INTEGRATIVE REVIEW OF ITS CONCEPTUALIZATIONS, MEASUREMENT, AND IMPLICATIONSPersonnel Psychology, 49
-
J. Conger, R. Kanungo (1988)
The Empowerment Process: Integrating Theory and PracticeAcademy of Management Review, 13
-
C. Fisher, N. Ashkanasy (2000)
The emerging role of emotions in work life: An introduction.Journal of Organizational Behavior, 21
-
P. Podsakoff, Scott MacKenzie, M. Ahearne, W. Bommer (1995)
Searching for a Needle in a Haystack: Trying to Identify the Illusive Moderators of Leadership BehaviorsJournal of Management, 21
-
K. Bollen (1989)
Structural Equations with Latent Variables -
J. Humphreys (2002)
Transformational leader behavior, proximity and successful services marketingJournal of Services Marketing, 16
-
J. Armstrong, Terry Overton (1977)
Estimating Nonresponse Bias in Mail SurveysJournal of Marketing Research, 14
-
I.M. Lane, L.A. Messé
Equity and the distribution of rewards -
A. Vianen (2000)
PERSON‐ORGANIZATION FIT: THE MATCH BETWEEN NEWCOMERS' AND RECRUITERS' PREFERENCES FOR ORGANIZATIONAL CULTURESPersonnel Psychology, 53
-
R. Netemeyer, James Boles, D. McKee, Robert McMurrian (1997)
An Investigation into the Antecedents of Organizational Citizenship Behaviors in a Personal Selling ContextJournal of Marketing, 61
-
Bernard Jaworski, Ajay Kohli (1991)
Supervisory Feedback: Alternative Types and Their Impact on Salespeople's Performance and SatisfactionJournal of Marketing Research, 28
-
Jagdip Singh (2000)
Performance Productivity and Quality of Frontline Employees in Service OrganizationsJournal of Marketing, 64
-
J. George (1991)
State or trait: Effects of positive mood on prosocial behaviors at work.Journal of Applied Psychology, 76
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
- ISSN
- 0887-6045
- DOI
- 10.1108/08876040410561875
- Publisher site
- See Article on Publisher Site
Abstract
The authors report the results of two studies that model the antecedents of goal congruence in retail‐service settings. They draw the antecedents from extant research and propose that goal congruence is related to employees' perceptions of morale, leadership support, fairness in reward allocation, and empowerment. They hypothesize and test direct and indirect relationships between these constructs and goal congruence. Results of structural equations modeling suggest an important mediating role for morale and interesting areas of variation across retail and service settings.
Journal
Journal of Services Marketing – Emerald Publishing
Published: Dec 1, 2004
Keywords: Retail service industries; Employees; Perception