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On the complex problem: a study of interactive management

On the complex problem: a study of interactive management This paper attempts to explicate the characteristics of the complex problem per se. By reflecting upon several lofty philosophies, this paper argues that a complex problem consists of two parts: human's incapacity of mental power and human's cognitive dissonance. Grounded in these presumptions, this paper will illustrate that the conventional engineering approach, which primarily rests on a single observer's favourable model, is inadequate to cope with the complex issue. By reviewing several prevailing soft approaches, this paper promotes interactive management (IM) as a useful methodology for intervening in the complex problem. A case study of employing IM in a South African media context is given to demonstrate its usage. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Kybernetes Emerald Publishing

On the complex problem: a study of interactive management

Nien‐Tsu Tuan
Kybernetes , Volume 33 (1): 18 – Jan 1, 2004
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References (44)

Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0368-492X
DOI
10.1108/03684920410514517
Publisher site
See Article on Publisher Site

Abstract

This paper attempts to explicate the characteristics of the complex problem per se. By reflecting upon several lofty philosophies, this paper argues that a complex problem consists of two parts: human's incapacity of mental power and human's cognitive dissonance. Grounded in these presumptions, this paper will illustrate that the conventional engineering approach, which primarily rests on a single observer's favourable model, is inadequate to cope with the complex issue. By reviewing several prevailing soft approaches, this paper promotes interactive management (IM) as a useful methodology for intervening in the complex problem. A case study of employing IM in a South African media context is given to demonstrate its usage.

Journal

Kybernetes – Emerald Publishing

Published: Jan 1, 2004

Keywords: Complexity theory; Cybernetics; Problem solving; Interactive programming

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