Access the full text.
Sign up today, get DeepDyve free for 14 days.
E. Cheng, Heng Li (2001)
Analytic hierarchy processMeasuring Business Excellence, 5
Robert Herriott, W. Firestone (1983)
Multisite Qualitative Policy Research: Optimizing Description and GeneralizabilityEducational Researcher, 12
S. Wongrassamee, J. Simmons, P. Gardiner (2003)
Performance measurement tools: the Balanced Scorecard and the EFQM Excellence ModelMeasuring Business Excellence, 7
(2003)
The past and future of mixed methods research: From data triangulation to mixed model designs
(1993)
Quality planning and analysis: from product development through use, McGraw-Hill Science/Engineering/Math
R. Katz (1970)
Cases and concepts in corporate strategy
W. Deming (1982)
Out of the Crisis
B. Smith (1993)
Six-sigma design (quality control)IEEE Spectrum, 30
R. Amit, P. Schoemaker (1993)
Strategic assets and organizational rentSouthern Medical Journal, 14
Ching-Chow Yang (2006)
The impact of human resource management practices on the implementation of total quality managementThe Tqm Magazine, 18
(1999)
Product design Technology utilization Operating procedures
M. Rungtusanatham, C. Forza, R. Filippini, John Anderson (1998)
A replication study of a theory of quality management underlying the Deming management method: insights from an Italian contextJournal of Operations Management, 17
D. Peterson, D. Silsbee, D. Schmoldt (1994)
A case study of resources management planning with multiple objectives and projectsEnvironmental Management, 18
A. Curry, N. Kadasah (2002)
Focusing on key elements of TQM – evaluation for sustainabilityThe Tqm Magazine, 14
Elim Liu, Shih-Wen Hsiao (2006)
ANP-GP approach for product variety designThe International Journal of Advanced Manufacturing Technology, 29
Salvador López (2005)
Competitive advantage and strategy formulation: The key role of dynamic capabilitiesManagement Decision, 43
Armen Zzkarian, A. Kusiak (1999)
Forming teams: an analytical approachIIE Transactions, 31
R. Reed, David Lemak, Neal Mero (2000)
Total quality management and sustainable competitive advantageJournal of Quality Management, 5
D. Waldman, Mohan Gopalakrishman (1996)
Operational, organizational, and human resource factors predictive of customer perceptions of service qualityJournal of Quality Management, 1
T. Saaty, M. Hall (1999)
FUNDAMENTALS OF THE ANALYTIC NETWORK PROCESS
A. Fearne, David Lavelle (1996)
Perceptions of food “quality” and the power of marketing communication: results of consumer research on a branded‐egg conceptJournal of Product & Brand Management, 5
Alfred Chandler (1962)
Strategy and Structure: Chapters in the History of the Industrial Enterprise
J. Greene, Valerie Caracelli, W. Graham (1989)
Toward a Conceptual Framework for Mixed-Method Evaluation DesignsEducational Evaluation and Policy Analysis, 11
A. Darker (1987)
TOTAL QUALITY CONTROL
R. Cavana, B. Delahaye, U. Sekaran (2001)
Applied Business research: Qualitative and Quantitative Methods
H. Quazi, Julia Jemangin., Low Kit, Chin Kian (1998)
Critical factors in quality management and guidelines for self-assessment: The case of SingaporeTotal Quality Management & Business Excellence, 9
K. Eisenhardt, Melissa Graebner (2007)
Theory Building From Cases: Opportunities And ChallengesAcademy of Management Journal, 50
D. Prajogo (2006)
Progress of quality management practices in Australian manufacturing firmsThe Tqm Magazine, 18
H. Magd, N. Kadasah, A. Curry (2003)
ISO 9000 implementation: a study of manufacturing companies in Saudi ArabiaManagerial Auditing Journal, 18
S. French (1993)
Practical Research: A Guide for Therapists
A. Kangas, J. Kangas, M. Kurttila
Decision Support for Forest Management
T. Saaty (1990)
How to Make a Decision: The Analytic Hierarchy ProcessInterfaces, 24
Miguel Caldas (2003)
Research design: qualitative, quantitative, and mixed methods approaches, 7
U. Flick (1998)
An Introduction to Qualitative Research
D. Bowen, E. Lawler (1992)
Total quality-oriented human resources managementOrganizational Dynamics, 20
K. Eisenhardt (1989)
Building theories from case study researchSTUDI ORGANIZZATIVI
E. Cheng, Heng Li (2002)
Construction Partnering Process and Associated Critical Success Factors: Quantitative InvestigationJournal of Management in Engineering, 18
K. Lam, Xiande Zhao (1998)
An application of quality function deployment to improve the quality of teachingInternational Journal of Quality & Reliability Management, 15
M. Manen (1990)
Researching Lived Experience: Human Science for an Action Sensitive Pedagogy
K. Shahroudi (2009)
THE APPLICATION OF DATA ENVELOPMENT ANALYSIS METHODOLOGY TO IMPROVE THE BENCHMARKING PROCESS IN THE EFQM BUSINESS MODEL (CASE STUDY: AUTOMOTIVE INDUSTRY OF IRAN), 1
V. Senthil, S. Devadasan, V. Selladurai, R. Baladhandayutham (2001)
Integration of BPR and TQM: Past, present and future trendsProduction Planning & Control, 12
Winston Tellis (1997)
Introduction to Case StudyThe Qualitative Report, 3
Denis Leonard, R. McAdam (2002)
The strategic impact and implementation of TQMThe Tqm Magazine, 14
Ingemar Dierickx, Karel Cool (1989)
Asset stock accumulation and sustainability of competitive advantageManagement Science, 35
J. Creswell, M. Fetters, N. Ivankova (2004)
Designing A Mixed Methods Study In Primary CareThe Annals of Family Medicine, 2
Luis Calingo (1996)
The evolution of strategic quality managementInternational Journal of Quality & Reliability Management, 13
P. Crosby (1979)
Quality Is Free: The Art of Making Quality Certain
M. Armstrong (1999)
A Handbook of Human Resource Management Practice
B. Wolfslehner, H. Vacik, M. Lexer (2005)
Application of the analytic network process in multi-criteria analysis of sustainable forest managementForest Ecology and Management, 207
R. Reed, R. DeFillippi (1990)
Causal Ambiguity, Barriers to Imitation, and Sustainable Competitive AdvantageAcademy of Management Review, 15
M. Bertolini, M. Bevilacqua (2006)
A combined goal programming - AHP approach to maintenance selection problemReliab. Eng. Syst. Saf., 91
J. R.
Quantitative analysisNature, 45
E. Ho, Young-Jou Lai, Shing Chang (1999)
An integrated group decision-making approach to quality function deploymentIIE Transactions, 31
Mark Pruett, H. Thomas (1996)
Thinking About Quality and Its Links with Strategic ManagementEuropean Management Journal, 14
S. Srivastava (2008)
Towards estimating Cost of Quality in supply chainsTotal Quality Management & Business Excellence, 19
V. Tummala, C. Tang (1996)
Strategic Quality Management, Malcolm Baldrige and European Quality Awards and ISO 9000 Certification: Core Concepts and Comparative AnalysisInternational Journal of Quality & Reliability Management, 13
R. Levin (1971)
Quantitative Approaches to Management
(1990)
Qualitative evaluation and research methods: A systematic approach, Sage Publications (CA)
M. Cherif, H. Chabchoub, B. Aouni (2008)
Quality control system design through the goal programming model and the satisfaction functionsEur. J. Oper. Res., 186
S.P. Robbins, N. Barnwell
Organisation Theory: Concepts and Cases
(2001)
Educational Research : Planning, Conducting, and Evaluating Quantitative and Qualitative Research
K. Goffin, M. Szwejczewski (1996)
Is management commitment to quality just “a given”?The Tqm Magazine, 8
D.R. Anderson, D.J. Sweeney, T.A. Williams, R.K. Martin, C. Ragsdale, S.C. Albright
An Introduction to Management Science: A Quantitative Approach to Decision Making
Sanjay Jharkharia, R. Shankar (2007)
Selection of logistics service provider: An analytic network process (ANP) approachOmega-international Journal of Management Science, 35
J. Bou, Inmaculada Beltrán (2005)
Total quality management, high-commitment human resource strategy and firm performance: an empirical studyTotal Quality Management & Business Excellence, 16
F. Montes, A. Jover, L. Fernández (2003)
Factors affecting the relationship between total quality management and organizational performanceInternational Journal of Quality & Reliability Management, 20
David Collis, Cynthia Montgomery (1997)
Corporate Strategy: A Resource-Based Approach
(1991)
Experteninterviews viel erprobt, wenig bedacht
(2003)
Management (6th)
Jonathan Tompkins (2004)
Organization Theory and Public Management
John Blake, M. Carter (2002)
A goal programming approach to strategic resource allocation in acute care hospitalsEur. J. Oper. Res., 140
Shih-Chia Chang, Neng-Pai Lin, Chen-Lung Yang, C. Sheu (2003)
Quality dimensions, capabilities and business strategy: An empirical study in high- tech industryTotal Quality Management & Business Excellence, 14
Robert Burgelman, Clayton Christensen, S. Wheelwright (1992)
Strategic Management of Technology and Innovation
B. Prasad (1998)
Review of QFD and related deployment techniquesJournal of Manufacturing Systems, 17
(1999)
Use of benchmarking
Felix Chan, R. Bhagwat, S. Wadhwa (2008)
Comparative performance analysis of a flexible manufacturing system (FMS): a review-period-based controlInternational Journal of Production Research, 46
Alfred Strolle (1991)
Creating a Total Quality Management Culture Is Everyone's BusinessResearch-technology Management, 34
C. Perrow (1967)
A FRAMEWORK FOR THE COMPARATIVE ANALYSIS OF ORGANIZATIONSAmerican Sociological Review, 32
B. Aouni, Ossama Kettani (2001)
Goal programming model: A glorious history and a promising futureEur. J. Oper. Res., 133
I. Sila, M. Ebrahimpour (2005)
Critical linkages among TQM factors and business resultsInternational Journal of Operations & Production Management, 25
D. Cooper, Pamela Schindler (1980)
Business Research Methods
D. Sampson, R.L. Daft
Fundamentals of Management
(1985)
Naturalistic inquiry, Sage
K. Andrews (1971)
The Concept of Corporate Strategy
A. Tashakkori (1998)
Mixed Methodology: Combining Qualitative and Quantitative Approaches
J. Barney (1995)
Looking inside for competitive advantageAcademy of Management Perspectives, 9
Eric Zieyel (1988)
Operations research : applications and algorithmsTechnometrics, 30
M. Schniederjans (2010)
Goal Programming: Methodology and Applications
B. Gillham (2005)
Research Interviewing: The Range of Techniques
R. Lakhe (1995)
Total Quality Management 9 Total Quality Management Concepts , Evolution and Acceptability in Developing Economies
(1989)
Product/Service design Process management
M. Crotty (1998)
The Foundations of Social Research: Meaning and Perspective in the Research Process
Jesús Perdomo-Ortiz, J. González‐Benito, J. Galende (2009)
The intervening effect of business innovation capability on the relationship between Total Quality Management and technological innovationInternational Journal of Production Research, 47
W. Schramm (1971)
Notes on Case Studies of Instructional Media Projects.
Michael Anderson, R. Lievano (1986)
Quantitative Management: An Introduction
B. Klefsjö, H. Wiklund, R. Edgeman (2001)
Six sigma seen as a methodology for total quality managementMeasuring Business Excellence, 5
T. Saaty (1996)
Decision making with dependence and feedback : the analytic network process : the organization and prioritization of complexity
E. Ziegel, A. Fergenbaum (1992)
Total Quality ControlTechnometrics, 34
W. Newman, J. Logan (1971)
Strategy, policy, and central management
J. Creswell (1999)
Mixed-Method Research: Introduction and Application
Vicente Roca-Puig, A. Escrig-Tena, J. Bou-Llusar, Inmaculada Beltrán‐Martín (2006)
A Systemic and Contingent View of the Basic Elements of Quality ManagementTotal Quality Management & Business Excellence, 17
Jayant Saraph, P. Benson, R. Schroeder (1989)
An Instrument for Measuring the Critical Factors of Quality ManagementDecision Sciences, 20
Douglas Dow, D. Samson, Steve Ford (2009)
Exploding the Myth: Do All Quality Management Practices Contribute to Superior Quality Performance?Production and Operations Management, 8
Kok Shiong, Baharuddin Aris, Maizah Ahmad, M. Ali, Jamalludin Harun, Z. Tasir (2008)
Learning "Goal Programming" Using an Interactive Multimedia Courseware: Design Factors and Students' PreferencesJournal of Educational Multimedia and Hypermedia, 17
Carrie Leana, H. Buren (1999)
Organizational Social Capital and Employment PracticesAcademy of Management Review, 24
F. Vouzas, Alexandros Psychogios (2007)
Assessing managers' awareness of TQMThe Tqm Magazine, 19
S. Rahman, P. Bullock (2004)
Soft TQM, hard TQM, and organisational performance relationships: an empirical investigationOmega-international Journal of Management Science, 33
K. Ruyter, N. Scholl (1998)
Positioning qualitative market research: reflections from theory and practiceQualitative Market Research: An International Journal, 1
B. Ulutas (2005)
Determination of the appropriate energy policy for TurkeyEnergy, 30
E. Cheng, Heng Li (2001)
Information priority-setting for better resource allocation using analytic hierarchy process (AHP)Inf. Manag. Comput. Secur., 9
G. Steiner, J. Miner (1977)
Management Policy and Strategy: Text, Readings, and CasesHealth Care Management Review, 2
J. Barney (1986)
Strategic Factor Markets: Expectations, Luck, and Business StrategyManagement Science, 32
E. Hirschman (1986)
Humanistic Inquiry in Marketing Research: Philosophy, Method, and CriteriaJournal of Marketing Research, 23
J. Oakland (1993)
Total Quality Management: The Route to Improving Performance
Singh, R. Shankar, R. Narain, A. Agarwal (2003)
An interpretive structural modeling of knowledge management in engineering industriesJournal of Advances in Management Research, 1
(1988)
Managing Quality, New York, THE FREE PRESS
S. Mardle, S. Pascoe, M. Tamiz, Dylan Jones (2000)
Resource allocation in the North Sea demersal fisheries: A goal programming approachAnnals of Operations Research, 94
(2009)
Saudi Arabian Monetary Agency, The Latest Economic Developments, Research and Statistics Department 45th Annual Report
S. Ahire, K. O'shaughnessy (1998)
The role of top management commitment in quality management: an empirical analysis of the auto parts industryInternational Journal of Quality Science, 3
S. Black, L. Porter (1996)
Identification of the Critical Factors of TQMDecision Sciences, 27
Ramiro Montealegre (2002)
A Process Model of Capability Development: Lessons from the Electronic Commerce Strategy at Bolsa de Valores de GuayaquilOrgan. Sci., 13
T. Douglas, W. Judge (2001)
Total Quality Management Implementation and Competitive Advantage: The Role of Structural Control and ExplorationAcademy of Management Journal, 44
G. Köksal, Alpay Eğıman (1998)
Planning and design of industrial engineering education quality, 35
P. Aravindan, S. Devadasan, V. Selladurai (1996)
A focused system model for strategic quality managementInternational Journal of Quality & Reliability Management, 13
J. Barney (1991)
Firm Resources and Sustained Competitive AdvantageJournal of Management, 17
Johnny Wong, Heng Li, Jenkin Lai (2008)
Evaluating the system intelligence of the intelligent building systems: Part 2: Construction and validation of analytical modelsAutomation in Construction, 17
Sohel Ahmad, R. Schroeder (2002)
The importance of recruitment and selection process for sustainability of total quality managementInternational Journal of Quality & Reliability Management, 19
E. Cheng, Heng Li (2004)
Contractor selection using the analytic network processConstruction Management and Economics, 22
K. Preiss, R. Nagel, S. Goldman (1996)
Cooperate to Compete: Building Agile Business Relationships
R. Ramanathan, L. Ganesh (1995)
Energy resource allocation incorporating qualitative and quantitative criteria: An integrated model using goal programming and AHPSocio-economic Planning Sciences, 29
C. Sackley (1994)
Practical Research — A guide for therapistsPhysiotherapy, 80
E. Cheng, Heng Li (2007)
Application of ANP in process models: An example of strategic partneringBuilding and Environment, 42
Christos Fotopoulos, Evangelos Psomas (2009)
The impact of “soft” and “hard” TQM elements on quality management resultsInternational Journal of Quality & Reliability Management, 26
Low Pheng, Sze Hong (2005)
Strategic quality management for the construction industryThe Tqm Magazine, 17
W. Cooke (1985)
Quantitative Methods for Management Decisions
J. Antony, K. Leung, Graeme Knowles, S. Gosh (2002)
Critical success factors of TQM implementation in Hong Kong industriesInternational Journal of Quality & Reliability Management, 19
E. Forman, K. Peniwati (1998)
Aggregating individual judgments and priorities with the analytic hierarchy processEur. J. Oper. Res., 108
Sanjoy Kumar, Y. Gupta (1993)
Statistical Process Control at Motorola's Austin Assembly PlantInterfaces, 23
J. Creswell (1966)
Qualitative Inquiry and Research Design: Choosing Among Five Approaches
M. Ayomoh, S. Oke (2006)
A framework for measuring safety level for production environmentsSafety Science, 44
C. Hart, L. Schlesinger (1991)
Total quality management and the human resource professional: Applying the baldrige framework to human resourcesHuman Resource Management, 30
J. Creswell, V. Clark (2006)
Designing and Conducting Mixed Methods Research
N. Alsaleh (2007)
Application of quality tools by the Saudi food industryThe Tqm Magazine, 19
E. Karsak, Sevin Sozer, S. Alptekin (2003)
Product planning in quality function deployment using a combined analytic network process and goal programming approachComputers & Industrial Engineering, 44
John Anderson, M. Rungtusanatham, R. Schroeder, Sarv Devaraj (1995)
A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings*Decision Sciences, 26
S. Sengupta (1981)
Goal Programming Approach to a Type of Quality Control ProblemJournal of the Operational Research Society, 32
F. Vouzas, Katerina Gotzamani (2005)
Best practices of selected Greek organizations on their road to business excellenceThe Tqm Magazine, 17
Nils-Göran Olve, Jane Royse, M. Wetter (1999)
Performance Drivers: A Practical Guide to Using the Balanced Scorecard
A. Steckler, K. McLeroy, R. Goodman, S. Bird, Laurie Mccormick (1992)
Toward Integrating Qualitative and Quantitative Methods: An IntroductionHealth Education & Behavior, 19
A. Mandal, S. Deshmukh (1994)
Vendor Selection Using Interpretive Structural Modelling (ISM)International Journal of Operations & Production Management, 14
Bhupendra Ratha (1992)
Total quality management.Contemporary longterm care, 15 9
Creative Decision Foundation
Super Decision Software
Joseph Mahoney, J. Pandian (1992)
The resource-based view within the conversation of strategic managementSouthern Medical Journal, 13
R. Armacost, P. Componation, M. Mullens, W. Swart (1994)
AN AHP FRAMEWORK FOR PRIORITIZING CUSTOMER REQUIREMENTS IN QFD: AN INDUSTRIALIZED HOUSING APPLICATIONIie Transactions, 26
Liang-Hsuan Chen, Ming-Chu Weng (2006)
An evaluation approach to engineering design in QFD processes using fuzzy goal programming modelsEur. J. Oper. Res., 172
A. Thomas (1998)
The Foundations of Social Research: Meaning and Perspective in the Research Process [Book Review]Rural society, 8
E. Penrose (1960)
The theory of the growth of the firm twenty-five years after
J. Ettlie (2009)
QUALITY, TECHNOLOGY, AND GLOBAL MANUFACTURING*Production and Operations Management, 6
John Garvin (1998)
Managing with Total Quality Management ‐ Theory and PracticeInternational Journal of Manpower, 19
A. Riege (2003)
Validity and reliability tests in case study research: a literature review with “hands‐on” applications for each research phaseQualitative Market Research: An International Journal, 6
Rool Caole (2005)
Root Cause Analysis: A Framework for Tool SelectionQuality Management Journal, 12
C. Madu, C. Kuei (1993)
Introducing strategic quality managementLong Range Planning, 26
A. Köne, T. Büke (2007)
An Analytical Network Process (ANP) evaluation of alternative fuels for electricity generation in TurkeyEnergy Policy, 35
John Tomer (1987)
Organizational Capital: The Path to Higher Productivity and Well-Being
N. Tamimi (1998)
A second‐order factor analysis of critical TQM factorsInternational Journal of Quality Science, 3
Neil Morgan, N. Piercy (1996)
Competitive Advantage, Quality Strategy and the Role of MarketingBritish Journal of Management, 7
E. Soltani, Pei-Chun Lai, N. Gharneh (2005)
Breaking through barriers to TQM effectiveness: Lack of commitment of upper-level managementTotal Quality Management & Business Excellence, 16
Muhammad Abdullah, Jegak Uli, J. Tarí (2008)
The influence of soft factors on quality improvement and performance: Perceptions from managersThe Tqm Journal, 20
S. Snell, J. Dean (1992)
Integrated Manufacturing and Human Resource Management: A Human Capital PerspectiveAcademy of Management Journal, 35
Joseph Juran (1988)
Juran on planning for quality
Paul Moe (1989)
Designing Qualitative Research
P. Morse, G. Kimball (1952)
Methods of Operations Research
Tzu-Kuang Hsu, Yi-fan Tsai, H. Wu (2009)
The preference analysis for tourist choice of destination: A case study of TaiwanTourism Management, 30
I. Benbasat, D. Goldstein, Melissa Mead (1987)
The Case Research Strategy in Studies of Information SystemsMIS Q., 11
H. Lau, M. Idris (2001)
The soft foundation of the critical success factors on TQM implementation in MalaysiaThe Tqm Magazine, 13
M. Denscombe (1998)
The Good Research Guide: for small-scale social research projects
G. Steiner, J. Miner (1977)
Management policy and strategy
M. Kidd (2000)
Food safety – consumer concernsNutrition & Food Science, 30
Charles Hofer, D. Schendel (1978)
Strategy formulation : analytical concepts
M. Schniederjans, Corinne Karuppan (1995)
Designing a quality control system in a service organization: A goal programming case studyEuropean Journal of Operational Research, 81
M. Tamiz, Dylan Jones, C. Romero (1998)
Goal programming for decision making: An overview of the current state-of-the-artEur. J. Oper. Res., 111
Cevriye Gencer, Didem Gürpinar (2007)
Analytic network process in supplier selection: A case study in an electronic firmApplied Mathematical Modelling, 31
Wei‐Wen Wu (2008)
Choosing knowledge management strategies by using a combined ANP and DEMATEL approachExpert Syst. Appl., 35
Anders Gronstedt (1996)
Integrated Communications at America's Leading Total Quality Management Corporations.Public Relations Review, 22
R. McAdam, J. Henderson (2004)
Influencing the future of TQM: internal and external driving factorsInternational Journal of Quality & Reliability Management, 21
(2003)
Advanced mixed methods research designs
S. Rahman (2004)
The Future of TQM is Past. Can TQM be Resurrected?Total Quality Management & Business Excellence, 15
A. Octavian, F. Mihai (2014)
Strategic Quality Management
T. Saaty (2007)
Time dependent decision-making; dynamic priorities in the AHP/ANP: Generalizing from points to functions and from real to complex variablesMath. Comput. Model., 46
A. Edmondson, S. McManus (2007)
METHODOLOGICAL FIT IN MANAGEMENT FIELD RESEARCH.Academy of Management Review, 32
S. Ahire, D. Golhar, M. Waller (1996)
Development and Validation of TQM Implementation ConstructsDecision Sciences, 27
Mark Zbaracki (1998)
The Rhetoric and Reality of Total Quality ManagementAdministrative Science Quarterly, 43
Hongming Hua, K. Chin, Hongyi Sun, Yan Xu (2000)
An empirical study on quality management practices in Shanghai manufacturing industriesTotal Quality Management, 11
Susan Skalak (2002)
House of Quality
J. Greene, Valerie Caracelli (1997)
Advances in mixed-method evaluation : the challenges and benefits of integrating diverse paradigms
T. Powell (1995)
Total quality management as competitive advantage: A review and empirical studyStrategic Management Journal, 16
V. Tummala, C. Tang
Strategic quality management, Malcolm Baldrige and European quality awards and ISO 9000 certification
Carol Diminnie, N. Kwak (1986)
A Hierarchical Goal-Programming Approach to Reverse Resource Allocation in Institutions of Higher LearningJournal of the Operational Research Society, 37
R. Shrestha, J. Alavalapati, R. Kalmbacher (2004)
Exploring the potential for silvopasture adoption in south-central Florida: an application of SWOT–AHP methodAgricultural Systems, 81
D. Rousseau (1979)
Assessment of Technology In Organizations: Closed versus Open Systems ApproachAcademy of Management Review, 4
J. Tarí, Vicente Sabater (2006)
Human aspects in a quality management context and their effects on performanceThe International Journal of Human Resource Management, 17
Nilubon Sivabrovornvatana, S. Siengthai, D. Krairit, H. Paul (2005)
Technology usage, quality management system, and service quality in Thailand.International journal of health care quality assurance incorporating Leadership in health services, 18 6-7
I. Joseph, C. Rajendran, T. Kamalanabhan (1999)
An instrument for measuring total quality management implementation in manufacturing-based business units in IndiaInternational Journal of Production Research, 37
M. Mawapanga, D. Debertin (1996)
Choosing between Alternative Farming Systems: An Application of the Analytic Hierarchy ProcessApplied Economic Perspectives and Policy, 18
Stella Kufidu, F. Vouzas (1998)
Human resource aspects of quality management: evidence from MNEs operating in GreeceInternational Journal of Human Resource Management, 9
(2007)
Development of a Methodology to Assess the Implementation of TQM in Selected Saudi Industries
A. Wilkinson, T. Redman, E. Snape, M. Marchington (1998)
Managing with Total Quality Management: Theory and Practice
J. Kandampully, R. Duddy (1999)
Relationship marketing: a concept beyond the primary relationshipMarketing Intelligence & Planning, 17
R. McAdam, Denis Leonard, J. Henderson, S. Hazlett (2008)
A Grounded Theory Research Approach to Building and Testing TQM Theory in Operations ManagementOmega-international Journal of Management Science, 36
C Lee, N Kwak (1999)
Information resource planning for a health-care system using an AHP-based goal programming methodJournal of the Operational Research Society, 50
J. Stair (1982)
Quantitative Analysis for Management
(1994)
Solving chronic problems with simple tools
Zhihai Zhang, A. Waszink, J. Wijngaard (2000)
An instrument for measuring TQM implementation for Chinese manufacturing companiesInternational Journal of Quality & Reliability Management, 7
Alexandros Psychogios, A. Wilkinson (2007)
Exploring TQM awareness in the Greek national business context: between conservatism and reformism cultural determinants of TQMThe International Journal of Human Resource Management, 18
U. Flick (1992)
Triangulation Revisited: Strategy of Validation or Alternative?Journal for The Theory of Social Behaviour, 22
E. Karsak (2004)
Fuzzy multiple objective programming framework to prioritize design requirements in quality function deploymentComput. Ind. Eng., 47
P. Corbetta (2003)
Social Research: Theory, Methods and Techniques
R. Yin (1984)
Case Study Research: Design and Methods
D. Morgan (1998)
Practical Strategies for Combining Qualitative and Quantitative Methods: Applications to Health ResearchQualitative Health Research, 8
Arturo Calvo-Mora, A. Leal, J. Roldán (2005)
Relationships between the EFQM model criteria: a study in Spanish universitiesTotal Quality Management & Business Excellence, 16
S. Ho (1995)
Manufacturing excellence in fast-food chainsTotal Quality Management & Business Excellence, 6
D. Prajogo, A. Sohal (2006)
The integration of TQM and technology/R&D management in determining quality and innovation performanceOmega-international Journal of Management Science, 34
J. Tarí (2005)
Components of successful total quality managementThe Tqm Magazine, 17
Barbara Flynn (1994)
The Relationship between Quality Management Practices, Infrastructure and Fast Product Innovation, 1
G. Herath (2004)
Incorporating community objectives in improved wetland management: the use of the analytic hierarchy process.Journal of environmental management, 70 3
R. Finney, Noel Campbell, C. Powell (2005)
Strategies and resources: Pathways to success?Journal of Business Research, 58
(2005)
Report of the Working Party on the Accession of the Kingdom of Saudi Arabia to the World Trade Organization
M. Patton (1987)
How to use qualitative methods in evaluation
(2002)
Reliability and validity in research based on tapes and transcripts
T. Saaty (2001)
Decision making with dependence and feedback
E. Soltani, R. Meer, John Gennard, T. Williams (2004)
HR performance evaluation quality management context: a review of the literature
W. Tracey (1991)
The Human Resources Glossary: The Complete Desk Reference for HR Executives, Managers, and Practitioners
M. Rapert, E. Babakus (1996)
Linking quality and performance. Quality orientation can be a competitive strategy for health care providers.Journal of health care marketing, 16 3
K. Eisenhardt (1991)
Better Stories and Better Constructs: The Case for Rigor and Comparative LogicAcademy of Management Review, 16
Edward Gore (1999)
Organizational culture, TQM, and business process reengineeringTeam Performance Management, 5
T. Saaty (2004)
Fundamentals of the analytic network process — Dependence and feedback in decision-making with a single networkJournal of Systems Science and Systems Engineering, 13
Keith Coulter, J. Sarkis (2005)
Development of a media selection model using the analytic network processInternational Journal of Advertising, 24
John Grandzol, M. Gershon (1998)
A survey instrument for standardizing TQM modeling researchInternational Journal of Quality Science, 3
Şenol Erdoğmuş, Muzaffer Kapanoglu, E. Koc (2005)
Evaluating high-tech alternatives by using analytic network process with BOCR and multiactorsEvaluation and Program Planning, 28
(2008)
Decision support for forest
C. Hill, Gareth Jones (1989)
Strategic Management: An Integrated Approach
T.L. Saaty
Decision Making with Dependence and Feedback: The Analytic Network Process
E. Cheng, Heng Li, Ling Yu (2005)
The analytic network process (ANP) approach to location selection: a shopping mall illustrationConstruction Innovation: Information, Process, Management, 5
R. Schroeder (1974)
Resource Planning in University Management by Goal ProgrammingOper. Res., 22
M. Sambasivan, Ng Fei (2008)
Evaluation of critical success factors of implementation of ISO 14001 using analytic hierarchy process (AHP): a case study from MalaysiaJournal of Cleaner Production, 16
Jesús Perdomo-Ortiz, J. González‐Benito, J. Galende (2006)
Total quality management as a forerunner of business innovation capabilityTechnovation, 26
James Wolff, R. Reed (2000)
Firm resources and joint ventures: what determines zero‐sum versus positive‐sum outcomes?Managerial and Decision Economics, 21
R. Schroeder, K. Linderman (2006)
Six sigma: The role of goals in improvement teamsQuality Engineering, 52
M. Miles, A. Huberman (1994)
Qualitative Data Analysis: An Expanded Sourcebook
S. Mardle, S. Pascoe, I. Herrero (2004)
Management Objective Importance in Fisheries: An Evaluation Using the Analytic Hierarchy Process (AHP)Environmental Management, 33
S. Oke, M. Ayomoh (2005)
The hybrid structural interaction matrix: A new prioritizing tool for maintenanceInternational Journal of Quality & Reliability Management, 22
W. Lewis, K. Pun, T. Lalla (2006)
Empirical investigation of the hard and soft criteria of TQM in ISO 9001 certified small and medium‐sized enterprisesInternational Journal of Quality & Reliability Management, 23
D. Samson, M. Terziovski (1999)
The relationship between total quality management practices and operational performanceJournal of Operations Management, 17
G. Beecroft (1999)
The role of quality in strategic managementManagement Decision, 37
S. Baidoun (2004)
The implementation of TQM philosophy in Palestinian organization: a proposed non‐prescriptive generic frameworkThe Tqm Magazine, 16
C. Medlin (2007)
Case Study Research
M. Sandelowski (2000)
Combining qualitative and quantitative sampling, data collection, and analysis techniques in mixed-method studies.Research in nursing & health, 23 3
Kevin Shergold, D. Reed (1996)
Striving for excellence: how self‐assessment using the Business Excellence Model can result in step improvements in all areas of business activitiesThe Tqm Magazine, 8
M. Badri, D. Davis, D. Davis (1995)
A STUDY OF MEASURING THE CRITICAL FACTORS OF QUALITY MANAGEMENTInternational Journal of Quality & Reliability Management, 12
F. Dewhurst, A. Martinez-Lorente, Cristóbal Sánchez-Rodríguez (2003)
An initial assessment of the influence of IT on TQM: a multiple case studyInternational Journal of Operations & Production Management, 23
Theresa Coates, C. McDermott (2002)
An exploratory analysis of new competencies: a resource based view perspectiveJournal of Operations Management, 20
J. Morse (1991)
Approaches to qualitative-quantitative methodological triangulation.Nursing research, 40 2
W. Benton (1991)
Statistical process control and the Taguchi method: a comparative evaluationInternational Journal of Production Research, 29
A. Parasuraman, Dhruv Grewal (2000)
The impact of technology on the quality-value-loyalty chain: A research agendaJournal of the Academy of Marketing Science, 28
M. Foss, S. Moore (2003)
Evolution of quality management: integration of quality assurance functions into operations, or “quality is everyone's responsibility”Transfusion, 43
V. Lo, C. Ho, D. Sculli (1998)
The strategic insights of Sun Tzu and quality managementThe Tqm Magazine, 10
Şenol Erdoğmuş, H. Aras, E. Koc (2006)
Evaluation of alternative fuels for residential heating in Turkey using analytic network process (ANP) with group decision-makingRenewable & Sustainable Energy Reviews, 10
(2006)
Quality management through human resources: An integrated approach to performance improvement
I. Sila, M. Ebrahimpour (2003)
Examination and comparison of the critical factors of total quality management (TQM) across countriesInternational Journal of Production Research, 41
Tarek Elghamrawy, T. Shibayama (2008)
Total Quality Management Implementation in the Egyptian Construction IndustryJournal of Management in Engineering, 24
J. Fahy (2000)
The resource‐based view of the firm: some stumbling‐blocks on the road to understanding sustainable competitive advantageJournal of European Industrial Training, 24
Purpose – The purpose of this paper is to assist organizations in understanding the nature of quality management from a resource‐based perspective by investigating the relationship between strategies needed to drive quality enhancement, and resources being allocated to support effective strategy implementation. The resource‐based view of TQM elements led this case study research to deal with quality management from a strategic viewpoint, or what is known as Strategic Quality Management (SQM). Design/methodology/approach – The paper employs the analytic network process (ANP) to model the interactions between eight SQM strategies and the three types of resources (human, organisational and technological) needed for effective strategy implementation. The paper then formulates a goal programming (GP) model in order to identify the extent to which each single strategy is inhibited by a lack of (or overloaded by) resources. Using a case study approach, the hybrid ANP‐GP methodology is employed to illustrate the application in the context of enhancing quality in the food‐processing industry. Findings – The ANP analysis quantitatively differentiates between the amount of resource support each strategy receives and the support it needs. The GP model offers insight on how to re‐allocate resources to minimize identified discrepancies related to how the company utilizes their resources. Originality/value – This paper argued that practicing QM with the consideration of the firm's strategic need for resources provides better understanding of why quality gurus still disagree on whether soft or hard TQM is more connected to organizational performance. Therefore, rather than focusing on “generalizing” the TQM model, as has traditionally been done in previous attempts, the main contribution of this paper is to propose a methodology that assesses a firm's utilization of resources considering its strategic need for these resources.
International Journal of Quality & Reliability Management – Emerald Publishing
Published: Mar 9, 2012
Keywords: Quality management; Resource management; Strategic quality management; Total quality management; Goal programming; Analytic network process; Resource allocation
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.