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Examines the impact of introducing TQM on a project-by-project basis. A framework, suggested by Taylor and Meegan (Taylor, A. and Meegan, S., "Factors influencing a successful transition from ISO 9000 to TQM. The influence of understanding and motivation", International Journal of Quality and Reliability Management, 1997, Vol. 14 No. 2, pp. 100-17) discusses the role of senior executives in the transition from ISO 9000 to TQM. This framework is then used as a means for examining project management and TQM (particularly the emphasis on continuous improvement) literature. The critical review of the literature addresses senior management commitment, development needs of senior directors, company-wide employee involvement, reward recognition, orientation towards strategic management and core competencies and organisational capability. The theory underlying the transition from ISO 9000 to TQM is then empirically tested within a case study.
International Journal of Quality & Reliability Management – Emerald Publishing
Published: Jun 1, 2000
Keywords: ISO 9000; Project management; Case studies
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