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Facilitating total quality through effective project management

Facilitating total quality through effective project management Examines the impact of introducing TQM on a project-by-project basis. A framework, suggested by Taylor and Meegan (Taylor, A. and Meegan, S., "Factors influencing a successful transition from ISO 9000 to TQM. The influence of understanding and motivation", International Journal of Quality and Reliability Management, 1997, Vol. 14 No. 2, pp. 100-17) discusses the role of senior executives in the transition from ISO 9000 to TQM. This framework is then used as a means for examining project management and TQM (particularly the emphasis on continuous improvement) literature. The critical review of the literature addresses senior management commitment, development needs of senior directors, company-wide employee involvement, reward recognition, orientation towards strategic management and core competencies and organisational capability. The theory underlying the transition from ISO 9000 to TQM is then empirically tested within a case study. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality & Reliability Management Emerald Publishing

Facilitating total quality through effective project management

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References (45)

Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0265-671X
DOI
10.1108/02656710010298427
Publisher site
See Article on Publisher Site

Abstract

Examines the impact of introducing TQM on a project-by-project basis. A framework, suggested by Taylor and Meegan (Taylor, A. and Meegan, S., "Factors influencing a successful transition from ISO 9000 to TQM. The influence of understanding and motivation", International Journal of Quality and Reliability Management, 1997, Vol. 14 No. 2, pp. 100-17) discusses the role of senior executives in the transition from ISO 9000 to TQM. This framework is then used as a means for examining project management and TQM (particularly the emphasis on continuous improvement) literature. The critical review of the literature addresses senior management commitment, development needs of senior directors, company-wide employee involvement, reward recognition, orientation towards strategic management and core competencies and organisational capability. The theory underlying the transition from ISO 9000 to TQM is then empirically tested within a case study.

Journal

International Journal of Quality & Reliability ManagementEmerald Publishing

Published: Jun 1, 2000

Keywords: ISO 9000; Project management; Case studies

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