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An integrated view of project and quality management for project‐based organizations

An integrated view of project and quality management for project‐based organizations Quality management (QM) has been the purview of operations management for repetitive processes, where project management (PM) is applied to temporary endeavors to create unique products or services. Any convergence of thought between PM and QM has been focused on using PM to implement a total quality management culture or on assuring the quality of the project outcomes and deliverables. However, for project-based organizations, where the project is the basic form of organization for its operation, PM is of itself an ongoing, repetitive operation to which at least some of the QM practices could apply. By considering both disciplines in terms of the fundamental principles of customer focus, teamwork and continuous improvement, it can be shown that by instituting a formal project management methodology and instituting basic PM techniques, project-based organizations are fulfilling the principles of quality. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality & Reliability Management Emerald Publishing

An integrated view of project and quality management for project‐based organizations

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References (23)

Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0265-671X
DOI
10.1108/02656710010298382
Publisher site
See Article on Publisher Site

Abstract

Quality management (QM) has been the purview of operations management for repetitive processes, where project management (PM) is applied to temporary endeavors to create unique products or services. Any convergence of thought between PM and QM has been focused on using PM to implement a total quality management culture or on assuring the quality of the project outcomes and deliverables. However, for project-based organizations, where the project is the basic form of organization for its operation, PM is of itself an ongoing, repetitive operation to which at least some of the QM practices could apply. By considering both disciplines in terms of the fundamental principles of customer focus, teamwork and continuous improvement, it can be shown that by instituting a formal project management methodology and instituting basic PM techniques, project-based organizations are fulfilling the principles of quality.

Journal

International Journal of Quality & Reliability Management – Emerald Publishing

Published: Jun 1, 2000

Keywords: Project management; Integration

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