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A. VanScoy, C.N. Cox
Page us: combining the best of in‐person and virtual reference service to meet in‐library patron needs
Pamela Martin, Lezlie Park (2010)
Reference Desk Consultation Assignment: An Exploratory Study of Students' Perceptions of Reference ServiceReference and User Services Quarterly, 49
Paulita Aguilar, Kathleen Keating, Suzanne Schadl, J. Reenen (2011)
Reference as Outreach: Meeting Users Where They AreJournal of Library Administration, 51
A. VanScoy (2006)
Page UsInternet Reference Services Quarterly, 11
Diane Granfield, Mark Robertson (2008)
Preference for Reference: New Options and Choices for Academic Library UsersReference and User Services Quarterly, 48
S. Wahnich
Enquêtes quantitatives et qualitatives, observation ethnographique: Trois méthodes d'approche des publics
Debbi Dinkins, S. Ryan (2010)
Measuring Referrals: The Use of Paraprofessionals at the Reference DeskThe Journal of Academic Librarianship, 36
Scott Carlson (2007)
Are Reference Desks Dying OutThe Chronicle of higher education, 53
Scott Kennedy (2011)
Farewell to the Reference LibrarianJournal of Library Administration, 51
J. Bryant (2009)
What are students doing in our library? Ethnography as a method of exploring library user behaviourLibrary and Information Research, 33
J.A. Meldrem, L.A. Mardis, C. Johnson
Redesign your reference desk: get rid of it!
S. Ryan (2008)
Reference Transactions Analysis: The Cost-Effectiveness of Staffing a Traditional Academic Reference DeskThe Journal of Academic Librarianship, 34
P.N. Martin, L. Park
Reference desk consultation assignment
Theresa Arndt (2010)
Reference service without the deskReference Services Review, 38
M. Mitchell, Cynthia Comer, J. Starkey, Eboni Francis (2011)
Paradigm Shift in Reference Services at the Oberlin College Library: A Case StudyJournal of Library Administration, 51
Andrea Stanfield, Russell Palmer (2010)
Peer‐ing into the information commons: Making the most of student assistants in new library spacesReference Services Review, 38
S. Watstein, S. Bell (2008)
Is There a Future for the Reference Desk? A Point-Counterpoint DiscussionThe Reference Librarian, 49
G. Sonntag, F. Palsson
No longer the sacred cow – no longer a desk: transforming reference service to meet 21st century user needs
J. O'Gorman, Barry Trott (2009)
What Will Become of Reference in Academic and Public Libraries?Journal of Library Administration, 49
Purpose – The purpose of this paper is to investigate student use of the reference desk at a residential college, so that academic libraries can better understand the role of in‐person assistance to meet the information needs of students. Design/methodology/approach – Survey respondents answered open‐ended questions related to ways they ask for help in the library; data were coded and analyzed for salient trends. Photo diary entries and interviews with smaller groups of students were also used to illuminate findings. Findings – Students express a need for the kind of help provided by the reference desk in terms of how students use and describe the desk. Usage patterns can also be predicted in terms of class year, gender, and major, indicating a way for the library to provide specific outreach to students who underutilize the reference desk. Research limitations/implications – The study investigates student use of the reference desk at a single institution. The unique characteristics of the institution might limit the implications that can be drawn from the study's conclusions for institutions that are not residential and do not serve a primarily traditional‐aged college population. Originality/value – As information and our users move increasingly online, libraries must consider the value of reference desks. Findings at a residential institution demonstrate the value‐added benefit of this service in helping students with their research.
Reference Services Review – Emerald Publishing
Published: Aug 16, 2011
Keywords: Reference services; Reference desk; Residential college; In‐person assistance; United States of America; Academic libraries
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