Digital Reference Service in the New Millennium: Planning, Management, and Evaluation20043R. David Lankes, John W. Collins III, and Abby S. Kasowitz (Eds). Digital Reference Service in the New Millennium: Planning, Management, and Evaluation. New York, NY: Neal‐Shuman 2000. 246 pp, ISBN: 1‐55570‐384‐4 $65.00