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Effect of Postoperative Telephone Calls on Patient Satisfaction and Scar Satisfaction After Mohs Micrographic Surgery

Effect of Postoperative Telephone Calls on Patient Satisfaction and Scar Satisfaction After Mohs... Downloaded from http://journals.lww.com/dermatologicsurgery by BhDMf5ePHKbH4TTImqenVA5KvPVPZ0P5BEgU+IUTEfzO/GUWifn2IfwcEVVH9SSn on 06/03/2020 Effect of Postoperative Telephone Calls on Patient Satisfaction and Scar Satisfaction After Mohs Micrographic Surgery † ‡ Stephen Vance, MD,* Natalia Fontecilla, MD, Faramarz H. Samie, MD, PhD, ‡x ‡ Vishal Patel, MD, and Jesse M. Lewin, MD BACKGROUND Mohs micrographic surgery is considered the gold standard for high-risk nonmelanoma skin cancer. Postoperative telephone follow-up (TFU) is linked to higher patient satisfaction; however, there are no randomized, blinded studies examining whether TFU after Mohs surgery improves patient satisfaction. OBJECTIVE To perform a randomized single-blinded prospective survey study examining whether patient satis- faction or scar satisfaction varied between Mohs patients who received a postoperative call and patients who did not. METHODS Patients were enrolled into “post-op call” or “no post-op call” groups. Both arms completed surveys at suture removal and 3-month follow-up visits. RESULTS One hundred four subjects were enrolled, and demographics, the number of Mohs stages, and type of repair were controlled. At suture removal, both arms reported similar overall high satisfaction on the 5-point Likert scale (4.90 “call arm” vs 4.88 “no-call arm”, p = .80). Patient and Observer Scar Assessment Scale (POSAS) scores were 3.37 in the “call arm” versus http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Dermatologic Surgery Wolters Kluwer Health

Effect of Postoperative Telephone Calls on Patient Satisfaction and Scar Satisfaction After Mohs Micrographic Surgery

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References (14)

Publisher
Wolters Kluwer Health
ISSN
1076-0512
eISSN
1524-4725
DOI
10.1097/DSS.0000000000001913
Publisher site
See Article on Publisher Site

Abstract

Downloaded from http://journals.lww.com/dermatologicsurgery by BhDMf5ePHKbH4TTImqenVA5KvPVPZ0P5BEgU+IUTEfzO/GUWifn2IfwcEVVH9SSn on 06/03/2020 Effect of Postoperative Telephone Calls on Patient Satisfaction and Scar Satisfaction After Mohs Micrographic Surgery † ‡ Stephen Vance, MD,* Natalia Fontecilla, MD, Faramarz H. Samie, MD, PhD, ‡x ‡ Vishal Patel, MD, and Jesse M. Lewin, MD BACKGROUND Mohs micrographic surgery is considered the gold standard for high-risk nonmelanoma skin cancer. Postoperative telephone follow-up (TFU) is linked to higher patient satisfaction; however, there are no randomized, blinded studies examining whether TFU after Mohs surgery improves patient satisfaction. OBJECTIVE To perform a randomized single-blinded prospective survey study examining whether patient satis- faction or scar satisfaction varied between Mohs patients who received a postoperative call and patients who did not. METHODS Patients were enrolled into “post-op call” or “no post-op call” groups. Both arms completed surveys at suture removal and 3-month follow-up visits. RESULTS One hundred four subjects were enrolled, and demographics, the number of Mohs stages, and type of repair were controlled. At suture removal, both arms reported similar overall high satisfaction on the 5-point Likert scale (4.90 “call arm” vs 4.88 “no-call arm”, p = .80). Patient and Observer Scar Assessment Scale (POSAS) scores were 3.37 in the “call arm” versus

Journal

Dermatologic Surgery – Wolters Kluwer Health

Published: Dec 1, 2019

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