Co-creation and co-destruction of service quality through customer-to-customer interactions

Luo, Jiaqi (Gemma); Wong, IpKin Anthony; King, Brian; Liu, Matthew Tingchi; Huang, GuoQiong

International Journal of Contemporary Hospitality ManagementApr 30, 2019

Co-creation and co-destruction of service quality through customer-to-customer interactions - Part 1

Co-creation and co-destruction of service quality through customer-to-customer interactions - Part 2

Co-creation and co-destruction of service quality through customer-to-customer interactions - Part 3

Co-creation and co-destruction of service quality through customer-to-customer interactions - Part 4

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