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Purpose – The purpose of this paper is to develop a methodology for evaluating the progress of individual countries worldwide in their adoption of electronic government (e‐government) with the rapid advance in information and communication technologies (ICTs). Recognising the multi‐dimensional...
Purpose – The paper seeks to provide an overview of the service delivery innovations and reforms introduced in Malaysia's public sector and examine and analyse their overall impacts on governance. Design/methodology/approach – The paper has adopted a combination of descriptive and analytical...
Purpose – The purpose of this paper is to analyse the antecedents and consequences of online satisfaction within the context of e‐government, which increasingly play an important role in modern public administrative management. Specifically, this paper examines the taxation services offered...
Purpose – E‐government adoption is the focus of many research studies. However, few studies have compared the adoption factors to identify the most salient predictors of e‐government use. The purpose of this paper is to compare popular adoption constructs to identify the most influential....
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