1 - 6 of 6 articles
Correlates discrepancies between the importance attached to particular cultural values and their presence within a large professional services firm. Considers three types of correlates: personal demographics, work setting factors and affective responses to work. Data were collected from 1,608...
Investigates “empowerment” and its relevance to management and organizations. Discusses in detail the advantages and disadvantages of empowerment and disempowerment. Business organizations are set up so that no one is totally empowered nor totally disempowered. Shows various stages of empowered...
Discusses the profile of a learning organization as described by Senge. Describes the current organizational status of Brooksby College, Leicestershire, UK, in relation to a college‐devised quality assurance programme (QAP). Then applies the results of this research to Senge’s profile of a...
Written from a customer point of view and using the example of a large DIY chain store, describes how a culture change made a significant narrowing of the gap between desired and perceived customer service. Uses a model described by Parasuraman et al.
Explores the prevailing system of management in the West, which has discouraged individual initiative. The results are decreased innovation and a reduction in applied technology. To restore motivation, innovation and joy in work and learning, a transformation of management is essential. This...
Examines the concepts that underlie the discipline of industrial engineering (IE). Then draws parallels between the concepts of total quality management (TQM) and those of IE. Suggests that TQM and IE are not too dissimilar in their approach to the general problem of industrial efficiency and...
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