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The concept of emotional labor was introduced by Hochschild, A. R. (1979). Emotion work, feeling rules, and social structure. American Journal of Sociology , 85 (3), 551–575, Hochschild, A. R. (1983). The managed heart: The commercialization of human feeling . Berkeley: University of California...
There has been considerable growth in interest in the field of travel medicine and the intersection with Tourism Studies since the 1990s. Yet this interest from a medical perspective is not new as a review of The Lancet , one of the most well-established medical journals, shows. What is new is...
Beaches are the main asset of tourist destinations in the Northwestern Mediterranean. When developing beach management frameworks, managers request reliable information for decision-making. Frequentation patterns are one of the main, environmentally significant aspects to be considered. We...
Shopping is one of the most important activities for tourists. The purpose of this study is to describe and predict tourist shopping route choice behavior in a downtown historic center. Reported routes of tourists in the downtown shopping area of Maastricht, located in the Southern part of the...
This study identifies the factors that influence the tourists' choice of destination and evaluates the preferences of tourists for destinations. A 4-level AHP model, consisting of 22 attributes on the 4th level, was proposed and tested using data collected from tourists visiting Taiwan to...
Airline companies have increasingly employed electronic commerce (eCommerce) for strategic purposes, most notably in order to achieve long-term competitive advantage and global competitiveness by enhancing customer satisfaction as well as marketing efficacy and managerial efficiency. eCommerce...
One important feature of tourism strategies in recent years is increasing commitments to marketing underdeveloped regional destinations, those that have been receiving far fewer tourists than national tourism icons and gateway cities. However, limited efforts are devoted to investigating the...
It is well-established that tourism induced by film and television (TV) (screen tourism) is a phenomenon of global significance, and a number of studies since the 1990s have explored its impacts on specific destinations and communities. While some research provides insights into motivations of...
This study developed and tested an integrative model to examine the relationships between golf travelers' perceptions of quality, value, equity, and satisfaction and to investigate the impacts of the service evaluation variables (i.e., quality, value, and satisfaction) on their behavioral...
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