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Six sigma is a popular approach to drive out variability from processes using powerful statistical tools and techniques. Although originally introduced by Motorola in 1986 as a quality performance measurement, six sigma has evolved into a statistically oriented approach to process and product...
Discusses attributes of leadership that are necessary in a quality organization. Defines empowerment as a philosophy, an attitude and a way of thinking that supports the quality process. Quality is depicted as a synergetic teamwork philosophy, a group process, and a can‐do attitude that must be...
The revised ISO 9001 requires companies fundamentally to restructure their existing quality management system and to adapt it to the processes taking place in the individual company. In this context, it is of utmost importance not only to identify current weak points but also to retain the...
This paper presents an evaluation and discussion of total quality management (TQM), focusing on its origin, measure, and implementation into a specific industry (managed care). It will further show the significance of the nursing profession when looking how to successfully join the two concepts...
There has been a major concern expressed among industrial buyers, suppliers, manufacturers and customers about the quality of goods and services offered in Papua New Guinea. The need to implement quality programs in firms is inspired by claims of decline in sales of goods and services of certain...
The term “transformation” is much used in the practice and literature of management and organizations. We are curious as to why there has been little challenge to or questioning of usage of the term. In this paper we identify a number of dimensions on which usage of ‘transformation’...
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