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Ponders the nature of the exchange of labour (effort and time) for payment in networking organizations, and considers the contrasts that emerge when networking relationships are compared with those traditional power structures. Poses questions about quality assurance to which networking appears...
Looks at ways to increase writing effectiveness through use of word processors. Considers aspects such as organization of material, methods to remove “writer’s block” and the use of visual facilities to uncover connections between ideas. Discusses aspects relating to prewriting, writing and...
Nowadays, quality practitioners appear confused and divided with regard to the issues of ISO 9000, TQM, business process re‐engineering and so on. Opines that the confusion or conflict can be reconciled if one can look at the evolution of total quality detachedly and holistically. Works out a...
Represents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case studies, and supported by quality gurus and writers. Such factors are considered as being conducive to the success of TQM implementation. Discusses these...
Identifies two general principles ‐ level‐specific processes and information ‐ for shaping the distributed control by which living systems deal with complex environments, introducing their application to organizations. Since the effective appliction of principles such as these depends on an...
ISO 9000, SEI CMM, BPI, TQM ‐ it was enough to make one’s head reel. How did one meld them into a cohesive quality programme? After a lot of research, Internet discussions, and strategy sessions with management and corporate quality “gurus” we formulated a plan, one that continually...
Delayering has spread to the public sector with the US Army going to a team‐based structure in one of its R&D organizations. This organization has wrestled with many issues concerning team effectiveness, quality management, and customer satisfaction during this delayering process. Beginning...
States that quality of university education has recently become a subject of major concern. The job market is getting tighter, and even a degree from a reputable university does not guarantee employment in the area of the student’s expertise any more. Students, their families, employers and the...
Shows evidence of two types of manufacturing firm: traditional (low performing plants) and enlightened (high performing plants), and makes the case that the distinction in quality is not so much between Japanese versus Western, as it is between traditional and enlightened approaches to quality....
The Singapore Airport Terminal Services (SATS) Inflight Catering has maintained a 47‐year zero‐food‐poisoning record. SATS Catering has also been the first flight kitchen to be awarded the ISO 9002 Certificate for production of inflight meals. It has contributed significantly to Singapore...
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