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Describes the origin of TQC (Japanese TQM) and explains the principles of TQC and design quality. Defines the principles of TQC and outlines its primary mechanisms. Concludes that all approaches mentioned are applicable to TQC, but does not provide an exhaustive list.
Reflects on the classical administrative approach to strategic management. Discusses how theoretically prescribed steps for improving the organization’s functions of supplies management, sales management, supply chain management and total quality management are rooted in the scientific...
Having failed with one TQ initiative, a container manufacturer realized that, to remain competitive, the implementation of quality improvements was essential. This programme was undertaken through the Teaching Company Scheme. The results of this waste reduction programme show the importance of...
Offers an overview of the unique situations arising when installing a wafer fabrication facility into a pre‐existing structure. Discussion includes management techniques used to implement a “clean build”, while at the same time completing a state‐of‐the‐art facility in record time....
Questions whether “quality” is having as much impact in the financial services sector as the evidence of use of quality management techniques in the UK suggests. Explores the context within which “quality” is finding a place in financial services, and presents the findings of a postal...
An imperative of any quality system is the need for training and development of the people who operate the system. Offers a model of how training and development may be integrated into the system and aligned with the business aim of the company and the personal development of the individual.
Based on a recent European Committee‐sponsored survey on quality management self‐assessment. Outlines research methodology and main findings. Details reasons for self‐assessment in companies and methods of self‐assessment, and discusses whether or not self‐assessment is worthwhile....
Thousands of supervisors and employees who have direct contact with customers are being trained in customer care. Although an important element in quality initiatives, customer care training is all too often an example of management satisfaction with the quick fix. When senior management is...
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