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Purpose – This paper aims to investigate the present status of the implementation levels of total quality management (TQM), just‐in‐time (JIT) and manufacturing resource planning (MRPII) within the iron and steel industry in Libya and the management implications for this industry....
Purpose – The purpose of this paper is to propose a methodology that may aid in assessing information technology (IT) quality characteristic optimisation through the use of simple and robust tools with minimal effort. Design/methodology/approach – Non‐linear saturated fractional factorial...
Purpose – The main purpose of this paper is study to what extent the idea of a total quality management (TQM) system (Deming, ISO, Baldrige, and EFQM) which is borrowed from business is applicable in a higher education institution. Design/methodology/approach – A meta‐evaluation methodology...
Purpose – The purpose of this paper is to investigate the effectiveness of quality management training by reviewing commonly used critical success factors and tools rather than the overall methodological approach. Design/methodology/approach – The methodology used a web‐based questionnaire....
Purpose – The purpose of this paper is to examine perceptions of the implementation of the ISO 9001:2000 standard in the food sector in Greece. Design/methodology/approach – Research was conducted in 97 Greek food companies certified to ISO 9001:2000, using the questionnaire method and aimed...
Purpose – The purpose of this paper is to explore an integrated total quality management (TQM) model for global sustainability. Design/methodology/approach – It has been well‐recognised that Japanese firms compete in quality, cost and speed of delivery. Over the last century, the Japanese...
Purpose – The purpose of this paper is to develop understanding about the quality of user generated content (UGC) on web sites from the point of view of the customer. This is an area not yet explored, while the use of UGC is expanding on many web sites and its importance is rapidly growing....
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