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Purpose – The purpose of the paper is to revisit the practical worth of different systems thinking tools applied to three different business clients, which may be dismissed by academic researchers as theoretically old fashioned. Design/methodology/approach – The methodologies used are...
Purpose – The purpose of this paper is to show that changes in social systems do not occur randomly. They are consistent with what has gone on before, with the history and identity of the system. As long as the organizing principles of a dominant culture remain unchallenged, behavior of all the...
Purpose – The purpose of this action research is to gain insight into how people learn to think systemically. An examination of the themes that emerged from this action research will be undertaken. Design/methodology/approach – An action research approach was adopted which involved the...
Purpose – The purpose of this research is to study the influence of five critical factors on service quality in the insurance sector. Having studied the influence of these critical factors, an attempt has been made to obtain a generic solution to enhance the quality of service by proposing a...
Purpose – The purpose of this paper is to describe fundamental concepts and theoretical challenges with regard to systems, and to build on these in proposing new theoretical frameworks relevant to learning, for example in so‐called learning organizations. Design/methodology/approach – The...
Purpose – The purpose of this research is to examine the relationship between change interventions and organizational learning. It seeks to identify the process through which team learning is developed, the factors that affect organizational learning and its influences on organizational...
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