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Purpose – The purpose of this paper is to complement a previous article on using the Cynefin framework to make sense of the electronic records management challenge. Its focus is on how to use Cynefin, and the ERM framework developed using it, as an approach to addressing this wicked problem. The...
Purpose – This paper aims to discuss the still immature concept of information governance (IG) from a records and information management (RIM) perspective and attempts to identify some critical aspects, essential elements and challenges, drawing on lessons learned from corporate experience in a...
Purpose – In order to work more efficiently with internal and external processes, public organisations are working with reorganisation and centralisation of documentation practices as part of a holistic approach to manage and control information flows. The registry function has a long tradition...
Purpose – The purpose of the paper is to establish whether Enterprise Content Management (ECM) and Records Continuum Model (RCM) frameworks could be used to mitigate long‐term preservation challenges. Design/methodology/approach – Qualitative research was undertaken using two case studies and...
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