1 - 7 of 7 articles
Purpose – Measuring service quality in higher education is increasingly important for attracting and retaining tuition‐based revenues. Nonetheless, whilst undergraduates have received substantial academic exposure, postgraduate‐based research has been scant. Consequently, the objectives of this...
Purpose – This study aims to gauge business school student perceptions of the academic conduct of college professors, to determine students' ethical evaluations of certain potential faculty behaviors. The relationships between perceived faculty misconduct and several student demographic...
Purpose – The paper seeks to explore the influences of service quality in higher education and the perceptions associated with the implementation of a Singapore tertiary institution. It draws on the underpinnings of SERVQUAL, and discusses the dichotomy and interrelation between customer...
Purpose – In response to the challenges of enhancing quality, the agency of government which is responsible for coordinating university education in Nigeria, the National Universities Commission, evolved a system of academic programme accreditation in 1991 to ensure conformity with minimum...
Purpose – The purpose of this paper is to discuss some key aspects of quality in education in the light of over 30 years practical experience of doing quality assurance (QA). Design/methodology/approach – Reflection on three concepts, which are still the subject of debate, namely: “quality”;...
Purpose – The purpose of this paper is to evaluate the evidence on whether grade inflation has led to an increasing emphasis on standardized test scores as a criterion for law school admissions. Design/methodology/approach – Fit probabilistic models to admissions data for American law schools...
Purpose – The purpose of this paper is to review and identify changes in systems of external examinations in Denmark, the UK and Norway. Design/methodology/approach – Comparative analysis of studies, reviews and documents concerning the purpose and functioning of systems of external examination...
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