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This paper presents the results of a heuristic-based user interface evaluation of the gateway to electronic media services (GEMS) system at Nanyang Technological University (NTU) in Singapore. GEMS provides access to multimedia resources, bibliographic information, electronic document management,...
Since its inception in 1997, Ask a Librarian (UK) has been a model for best practice in collaborative digital reference in public libraries. Innovative development currently includes trialling the integration of virtual reference with the standard Web-form service. In addition to a description of...