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The concept of “winners” has become a popular motif in the design of training programmes, especially in the area of customer service. This paper examines the case of one such training programme at “CapitalAirport”, with the purpose of understanding how the “winners” idea was...
The application of technology in both its “hard” (for example through computing technology) and “soft” (for example through instructional design ) forms has enhanced the range of training methods available to practitioners. Much rhetoric has surrounded the use of techniques such as...
The article explores the growth of EDAP‐style employee led development (ELD) schemes in the 1990s and critically appraises the arguments offered in their support. The dominant claims for ELD sit with equal comfort in the discourse of trade unionists promoting “bargaining for skills”, and...
This paper critically examines an approach to employee development which breaks with the tradition of systematic training. The training event discussed here, Transfusion, was a dramatic and evangelical experience which aimed to impact on “the whole person” rather than specific training needs....
The focus on costs that characterised organisations in the 1980s and early 1990s is now being replaced by an interest in the concept of value. In assessing value, it is the “intangible assets” of an organisation that are likely to be worth considerably more than the measured tangible ones....
The employee development initiatives in three retail banks are the focus of this paper. The discussion draws on recent empirical findings to examine the motives and expectations that underpin employee development initiatives, and the underlying assumptions which shape how such initiatives are...
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