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Purpose – The purpose of this paper is to show the value of measuring usage of cultural heritage materials held by libraries. Design/methodology/approach – The paper studies how best to record usage patterns of cultural heritage material. Findings – Digitization has been found to make the...
Purpose – This paper aims to evaluate initial user perceptions and use of Amazon's Kindle DX e‐book reader. Design/methodology/approach – The web crawler software LocoySpider was first applied to extract the Kindle DX customer reviews from Amazon web site, then 100 records randomly selected from...
Purpose – The purpose of this paper is to explore the role and relevance of external standards in demonstrating the value and impact of academic library services to their stakeholders. Design/methodology/approach – Two UK standards, Charter Mark and Customer Service Excellence, are evaluated via...
Purpose – The purpose of this paper is to define the scientific production and productivity, and to present the main indicators for the measurement of the scientific activity. The impact of the research is to be measured and analyzed through citation analysis. Design/methodology – This is an...
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