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Purpose – This paper aims to explain how the integrity or trustworthiness of library service quality assessment data can be evaluated. Using the metaphor of a bathroom scale, the paper also aims to present the ideas underlying score reliability and score validity in an accessible manner....
Purpose – Colleges and universities conduct regular surveys that provide space for local questions, including library‐related items. Unfortunately these surveys often use incomparable metrics and scales. This study seeks to examine techniques to take advantage of such surveys to supply...
Purpose – LibQUAL+® allows users to rate their minimum, perceived, and desired levels of service for 22 items in three dimensions: information control, library as place, and service affect. Using the results from the 2005 survey at the University of Texas at Austin, this paper aims to examine...
Purpose – The purpose of this study is to report on the findings of the two‐year Association of Research Libraries (ARL) sponsored project, “Making Library Assessment Work: Practical Approaches to Effective and Sustainable Assessment,”; it aims to examine the organizational factors that...
Purpose – The work described in this paper aims to reflect the natural evolution of longstanding dialogue between the Association of Research Libraries (ARL), Johns Hopkins University (JHU), and Bielefeld University. Design/ methodology/approach – This study looks at how each institution has...
Purpose – This paper aims to describe the development of reliable assessment data to support strategic planning among Purdue University Libraries. Design/methodology/approach – A LibQUAL+® survey was designed to enable the data gathered to be drilled down into by subgroup. Radar charts...
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