Select All | Select None
You can now keep track of new articles from Performance Measurement and Metrics on your personalized homepage!
Purpose – Colleges and universities conduct regular surveys that provide space for local questions, including library‐related items. Unfortunately these surveys often use incomparable metrics and scales. This study seeks to examine techniques to take advantage of such surveys to supply...
Purpose – This paper aims to explain how the integrity or trustworthiness of library service quality assessment data can be evaluated. Using the metaphor of a bathroom scale, the paper also aims to present the ideas underlying score reliability and score validity in an accessible manner....
Purpose – LibQUAL+® allows users to rate their minimum, perceived, and desired levels of service for 22 items in three dimensions: information control, library as place, and service affect. Using the results from the 2005 survey at the University of Texas at Austin, this paper aims to examine...
Purpose – The purpose of this study is to report on the findings of the two‐year Association of Research Libraries (ARL) sponsored project, “Making Library Assessment Work: Practical Approaches to Effective and Sustainable Assessment,”; it aims to examine the organizational factors that...
Purpose – The work described in this paper aims to reflect the natural evolution of longstanding dialogue between the Association of Research Libraries (ARL), Johns Hopkins University (JHU), and Bielefeld University. Design/ methodology/approach – This study looks at how each institution has...
Purpose – This paper aims to describe the development of reliable assessment data to support strategic planning among Purdue University Libraries. Design/methodology/approach – A LibQUAL+® survey was designed to enable the data gathered to be drilled down into by subgroup. Radar charts...
results per page
Save this article to read later. You can see your Read Later on your DeepDyve homepage.
To save an article, log in first, or sign up for a DeepDyve account if you don't already have one.
Sign Up Log In
To subscribe to email alerts, please log in first, or sign up for a DeepDyve account if you don't already have one.
Read and print from thousands of top scholarly journals.
Sign up with Facebook
Sign up with Google
Already have an account? Log in
To get new article updates from a journal on your personalized homepage, please log in first, or sign up for a DeepDyve account if you don't already have one.