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Purpose – It remains unresolved from the literature whether benchmarking is a useful and appropriate tool for the library and information services sector. The aim of this research is to gather evidence to establish whether benchmarking provides a real and lasting benefit to library and...
Purpose – The purpose of this paper is to explore conceptual and practical links between performance measurement and evidence‐based library and information practice (EBLIP) and to identify lessons to be learned from evidence‐based healthcare. Design/methodology/approach – The paper...
Purpose – The purpose of this paper is to examine the Focus/Values/Purpose Matrix, first presented at the 2nd Northumbria International Conference on Performance Measurement which attempts to define three significant factors that contribute to the extent to which a library and information...
Purpose – This paper aims to report on the first phase of a two‐year project sponsored by the Association of Research Libraries, “Making Library Assessment Work: Practical Approaches for Developing and Sustaining Effective Assessment”. Design/methodology/approach – This paper reports on...
Purpose – The paper aims to give a presentation of a rich dataset to illuminate graduate students' rating of their satisfaction with library collections and services. Design/methodology/approach – The study is a qualitative investigation based on focus groups. Findings – The paper finds...
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