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If information professionals are to measure the value of their services, they must talk directly to users and listen to what they have to say about their lives, as well as measuring the service in terms of value for money. Whilst acknowledging the necessity of data concerned with processes and...
The paper aims to present some points for discussion around issues in qualitative evaluation to do with access to sites and individuals, and relationships between the researcher/evaluator and participants. It is based on evidence from three projects in which the authors are, or have recently...
Changes and additions to ISO 2789, the international standard Information and Documentation – International Library Statistics , are outlined, along with commentary and explanation of their purpose. Many of these changes relate to new components of libraries’ electronic collections and to their...
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