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Dorset HealthCare NHS Trust is a three-star specialist mental health and learning disability trust, serving a population of 450,000 people living in east Dorset and also providing some services across the entire county.
Most mental health practitioners who organise and undertake scheduled appointments with patients have experienced the effect of ‘non attendance’. A straightforward definition of this phenomenon is ‘the failure of a client to attend for a scheduled appointment’ ( Tweed and Salter 2000 )....
Nursing, it has been argued, involves the formation of a meaningful relationship through the development of an effective interpersonal process ( Freshwater 2003 ). Nursing writers and theorists have for some time extolled the importance of high quality nurse-patient communication (see, for...
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