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Purpose – The purpose of this paper is to develop an integrated balanced scorecard (BSC) analytical hierarchy process (AHP) approach for supply chain management (SCM) evaluation. It aims to measure SCM performance from the following four perspectives: finance, customer, internal business...
Purpose – The primary purpose of the research was to determine whether automotive manufacturers integrate multiple manufacturing initiatives and whether performance measures were impacted directly by these initiatives. Design/methodology/approach – A mail survey questionnaire was used to...
Purpose – The energy of employees is recognised as an important factor in their performance and in maximising their overall contribution to the organisation. Organisational energy is dynamic in nature; it is more than just the sum of the energy of its employees. It also includes the interaction...
Purpose – The purpose of this paper is to evolve the Universal Business Excellence Model (UBEM) with the integration of common features of business excellence models (BEMs) with universal laws of nature to facilitate multi‐dimensional business growth. Design/methodology/approach – Business...
Purpose – The main objective of this paper is to theoretically investigate the human resources (HR) context and content on total quality management (TQM), business excellence and ISO 9000:2000. Design/methodology/approach – The HR‐quality relationship has largely been ignored or...
Purpose – A quality management system based‐ISO 9001 focuses on confirming process conformance from the initial development of a product through production, test, installation and servicing. Information management has been a key factor affecting the effective implementation of the standard....
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