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Purpose – The paper aims to examine the impact of the Workplace Challenge (WPC) Programme within the National Productivity Institute (NPI), which is a supply‐side initiative of the Department of Trade & Industry (DTI) and established to meet the competitive challenges presented by South Africa's...
Purpose – The paper aims to describe the purpose and objectives of research being carried out by a Cranfield School of Management forum – the Return on Marketing Investment Best Practice Research Club (RoMI) – into measuring marketing's performance, during which a model has been developed – the...
Purpose – The purpose of this paper is to examine the need for consensus on a model that encapsulates the relationship between the manager and the effective operational performance of leisure facilities. This is particularly relevant for Australian local government sports and leisure centres....
Purpose – More frequent re‐forecasting is becoming an important topic on corporate agendas and is seen by many to be the only way to keep financial performance on track at a time when revenues are becoming less predictable. The paper aims to investigate this topic. Design/methodology/approach –...
Purpose – The purpose of this paper is to construct a basic profit model of quality so as to highlight the economic implications of process quality in an accessible way. Design/methodology/approach – Economic evaluation of the four profit parameters (price, unit costs, sales, fixed costs) using...
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