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Purpose – The purpose of this paper is to provide the results of a case study that examined the application of platform design to improve the integration of patient care services across the continuum of care. This paper is designed to spark discussion and encourage further research in this...
Purpose – The purpose of the paper is to discover quality dimensions for the health‐and‐fitness industry and to examine the salient aspects of the quality‐management practices of organisations in this industry. Design/methodology/approach – The research in this paper uses a...
Purpose – The purpose of this paper is to investigate whether the different approaches to the classification of quality attributes deliver consistent results. Design/methodology/approach – The investigation includes four approaches and enables comparisons to be made from a methodological...
Purpose – The purpose of this paper is to show that a business incubation/incubator program is an enterprise development strategy, aimed at accelerating the process of formation, development, survivability and growth of new enterprises by providing those new enterprises (clients) with a wide...
Purpose – The paper aims to explore interrelations of the four brand equity components; brand awareness, brand loyalty, perceived quality and brand image in hotel industry and improve the conceptualization of customer‐based hotel brand equity. Design/methodology/approach – The paper is...
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