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Purpose – The purpose of this paper is to develop a conceptual framework to facilitate widening the scope of Six Sigma implementation in service organizations. Design/methodology/approach – Using grounded theory methodology, this study develops theory for Six Sigma implementation in service...
Purpose – Most mass customization literature focuses on the move from mass production to mass customization. However, in some literature engineer‐to‐order (ETO) companies are also claiming to have become mass customizers, although it can be questioned if these companies conform to popular...
Purpose – The purpose of this paper is to develop a framework that explains international activities of open source software (OSS) firms. Design/methodology/approach – This paper reviews relevant literature related to international operations of knowledge‐intensive firms, especially in the...
Purpose – The purpose of this paper is to examine various factors affecting users' behavioral intention to use (BIU) enterprise resource planning (ERP) systems, based on data from 75 potential end‐users of ERP systems. Design/methodology/approach – A survey methodology is used to gather...
Purpose – The purpose of this paper is to understand the behavior of the automotive industry which is very critical to avoid major economic disruptions in the economy. To understand this industry, one needs to understand its historical performance in relation to many economic factors that may...
Purpose – The purpose of this paper is to empirically examine the impact that trustworthiness, comprised of ability, benevolence and integrity, and perceived organizational support (POS) have on trust within a call center and warehousing organization. Design/methodology/approach – A total of...
Purpose – The purpose of this paper is to try to determine to what extent differences and similarities in sociopolitical, cultural and economic backgrounds are reflected in gender role portrayals in magazine advertisements in the USA, China and Thailand. Design/methodology/approach – Content...
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