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Purpose – The present study attempts to contribute to the knowledge of how customer satisfaction, loyalty and commitment are defined and relate to each other in the Greek context. Design/methodology/approach – It is based on 200 responses collected from 20 service providers in four service...
Purpose – The key objective of the paper is to present the results of a survey that captured a wide‐ranging view of reuse practices in process industries with the intent of determining current practice and the key managerial issues for reuse in process industries. The paper discusses the...
Purpose – To report a recently completed study on enterprise resource planning (ERP) implementation in Korean manufacturing firms. Design/methodology/approach – An online survey was conducted (with e‐mail invitation and telephone call reminder) to collect data from 306 Korean manufacturing...
Purpose – To evaluate the science and technology (S&T) development framework within Estonia, a small transition country, and its biotechnology sector. Design/methodology/approach – In the general overview the main concepts, actors and environment of S&T system in the triple helix context are...
Purpose – The overall aim of the research presented is to improve blood supply chain management in order to use the scarce resource of blood more efficiently. Computer simulation is used as a tool for increasing efficiency in blood supply chains. Design/methodology/approach – An application...
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