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Purpose – The purpose of this paper is to reflect 40 years of queuing theory in application to library modelling and management. It suggests that these models have not had the impact that the early queuing models promised and suggests some reasons as to why. Design/methodology/approach – The...
Purpose – Why are some libraries more market‐oriented than others? The purpose of this paper is to answer this question by examining the pertinent issues underlying the inter‐relationship between market‐orientation and superior service performance. Design/methodology/approach – An...
Purpose – The purpose of this paper is to examine the often cited example of the book retailer, and other commercial imperatives, as adequate models for implementation in the public library. Design/methodology/approach – The paper provides a critical reflection on some of the pertinent...
Purpose – The purpose of this paper is to present the third of three inter‐related experiments investigating the use and usability of e‐books in Higher Education based on experiments conducted at the University of Strathclyde. This study has looked in greater detail at user interactions...
Purpose – The purpose of this paper is to look at some of the broader design and management issues that occur during the implementation of a federated search tool in a modern academic library, and tries to tease out some of the background concepts that librarians should consider....
Purpose – The purpose of this paper is to report on the experiences of 65 five library students who visited one of three selected libraries on the campus of the University of Ghana to find out the extent to which the principles of reference services were being adhered to....
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