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Provides an overview of the main challenges which face public library managers in the near future as electronic networking of library services becomes more widespread. External influences on libraries deriving from the Information Society and the government’s agenda are considered. The problems...
Recently, increasing reliance on Web technology by end‐users in organisations has encouraged corporate libraries to provide Web user training. To understand the effects of this new service, a case study was conducted on 17 participants at a large Canadian utility company. After an initial...
The knowledge management assessment tool (KMAT) is designed to help organisations make an initial high‐level assessment of how well they manage knowledge. Completing the KMAT can direct organisations toward areas that require more attention, as well as identify knowledge management practices in...
Reports a study to determine the perceptions of the clients of the University of Botswana Library as they relate to quality service, and how far the University Library has succeeded in delivering quality services. A questionnaire was used as the data‐gathering instrument and is appended to the...
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