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Describes the decision structures, models and architecture of CONTROLLING‐INFORMATION‐SYSTEMS (CIS). A concrete decision‐ grid has been developed and embedded in EXCEL software. A case study demonstrates the use of the Deutsche Bibliotheksstatistik (German Library Statistics) within the...
The idea that user consultation is central to effectiveness, quality and efficiency is still relatively new in many public service organisations, including libraries. This paper reviews the methods available and describes the results of a survey of all UK public library authorities to find out...
Reports on research undertaken because the Malaysian delegation to an ASEAN‐COCI seminar felt there was a need to understand what is meant by “Quality” from the librarian’s perspective. A survey was undertaken to obtain feedback from librarians. Questionnaires were sent to all (10)...
This is the first of two consecutive articles taken largely from a PhD thesis. As m uch as possible I use the words of the women themselves. Briefly describes the scope, limitations and method of the research. Then considers respondents’ attitudes and perceptions concerning working behaviour....
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