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The question What is management is posed. A numberof approaches are described and it is suggested that gut reaction andmanagement by fear are no longer appropriate. Management skills are alsoexamined and approaches to develop these identified.
A report is developed from Library Management, Vol. 12 No.3, and examples of quality and excellence in local government are given.Ways in which local authorities are improving their services areexamined and a brief look at the recommendations in the CitizensCharter is taken.
A Library Association Workshop is described which introduced theNVQ system of transferable qualifications. There is a brief synopsis ofrecent developments, together with their implications for the libraryprofession.
The importance of good management in information organisations isdiscussed, together with the need for management education forinformation professionals. Using the situation in Ghana as an example,the types of education being offered in both the library school andother continuing education...
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