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The need for community assessment has been well documented in library literature as a tool for library management and an imperative for the future of libraries. The plan to build a new public branch library in north-central Denver offered a unique opportunity to study the community. In 1994, the...
Over the past five years staff at every level at the University of Arizona Library have begun drastically improving services and increasing customer satisfaction with the Library. Without the data collection and analysis methods from Total Quality Management these changes would not have been...
Telecommuting is becoming a common work option for knowledge workers with benefits for both employers and employees. In an information age, where information itself is key to performing work tasks, understanding how telecommuting knowledge workers find, use, and depend on information is key to...
The first national library research seminar, held at Florida State University in 1996, provided the impetus for this consideration of relatively new and uncommon research methods being employed by researchers in the social sciences and in library and information science in particular. This...
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