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Purpose – The purpose of this paper is to investigate what happens when a new management idea with manufacturing origin is implemented in a healthcare organization. In this paper, it is focussed on process management: what happens when the processes are highlighted, process owners are appointed...
Purpose – The purpose of this paper is to present challenges experienced by UK manufacturing companies undergoing a servitization journey to becoming product‐service providers. Design/methodology/approach – The paper uses an exploratory single‐case study approach based on...
Purpose – The purpose of this paper is to determine how and why theory of constraints based time buffer management has contributed to improved patient flow in health and social care applications. Design/methodology/approach – The focus of the research is on the application and implementation...
Purpose – The purpose of this paper is to identify theories from manufacturing which can be applied to alleviate current issues within contact centre organisations. As contact centres currently adopt a mass production approach to customer service, this paper aims to examine the key issues...
Purpose – The paper aims to explore the application of manufacturing postponement in a service setting. Design/methodology/approach – In elaborating on the many key differences between goods and services highlighted in the literature, it has been argued that postponement strategies developed...
Purpose – The purpose of this paper is to obtain pertinent information pertaining to benefits accomplished, main difficulties felt, and key lessons learned in the implementation of lean Six Sigma (LSS), which are likely to be helpful to financial services organizations wanting to implement the...
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