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With increasing numbers of Chinese tourists dining overseas, understanding the cultural perspective of Chinese diners would appear essential to international restaurateurs. Thus, this study identifies a set of core Chinese values that is salient in the overseas dining context. Phenomenological...
Overbooking represents an important strategy for many service providers that apply revenue management. Although the objective is to overbook such that no customers are denied service, denials may result when the customer no-show rate is lower than expected. Research has shown that denied service...
This study examined the direct and indirect factors influencing volunteer leaders’ future intentions to continue to serve as board and committee members in private clubs. The proposed model was tested with a sample of 457 board and committee members, using mainly a Web survey. Findings showed...
This study reports productivity of authors, universities, and countries using research contributions to top hospitality and tourism journals. Since the new millennium, hospitality and tourism research has seen tremendous expansion and diversification. To understand hospitality and tourism...
This research evaluated the role of reward membership and commitment on switching costs, defined as the price at which consumers would switch to a nonpreferred hotel brand. Online survey respondents were classified by reward tier and two types of commitment: value (reward program benefits) and...
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