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Purpose – Teams and teamworking has now become a common form of work structure in most organisations, including facilities management. The human interactions which occur when people work together in groups is still problematic. In this study human factors are identified and the purpose of this...
Purpose – The purpose of this paper is to examine safety lighting at an existing US government facility. Design/methodology/approach – Field measurements of exterior illumination were conducted at four building sites housing laboratories, offices and a cafeteria at night and the findings were...
Purpose – The purpose of this exploratory research paper is to present a product‐process matrix that assists FM organizations and their stakeholders to map their value added position in their organizations. Using this matrix, FM practitioners are able to assess the existing value added...
Purpose – The purpose of this paper is to measure student perceptions of accessibility at a public university based on campus, new building, and old building accessibility and perceived impacts this may have on the student's quality of education. Design/methodology/approach – A survey was...
Purpose – In the past, FM performance was mostly monitored by technical and cost‐related KPIs, whereas the measurement of perceived internal service quality was widely neglected. Thus, the purpose of this paper is two‐fold: first, to develop an adequate model to capture the relationships between...
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