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Purpose – Drawing on recent research related to hospital facilities, this paper aims to discuss the role of evidence‐based design in facility planning and design as a key element in helping the field of facility planning and management continue to strengthen professional practice....
Purpose – The purpose of this paper is to report on a study based around a commercial facilities management (FM) service provider's creation of an internal benchmark of how services for an acute hospital perform in terms of service quality. Design/methodology/approach – The paper presents...
Purpose – This is a conceptual paper for facilities management (FM) practitioners and FM researchers. The paper seeks to analyse a number of well‐documented successes and failures in military exploitation of innovation, and identify several recurrent facets that resonate with the contemporary...
Purpose – The purpose of this paper is to summarise the four phases of the action learning processes that Centre for Facilities Management have undertaken with a major central government department. Design/methodology/approach – Action research. The researchers have been imbedded in the client...
Purpose – If NHS hospitals wish to influence patients to choose them and, as the literature review suggests, cleanliness will be a key‐influencing factor in making that choice, it would seem important for hospitals to understand what factors lead people to decide whether a hospital is clean or...
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