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Purpose – Modelling users' interactions online is envisaged to allow developers to increase the usability of online systems and will aid system developers in building better systems to meet users' needs, hereby creating better system design processes. This paper aims to investigate this issue....
Purpose – The aim of this paper is to examine empirically the relevance of the theory of deferred action for knowledge management systems (KMS) design in practice. Design/methodology/approach – The study adopts a case study approach to examine knowledge work and knowledge management in...
Purpose – This paper aims to investigate any cultural impacts on end‐users' web page design in weblogs. Design/methodology/approach – The design preferences of 201 weblogs in Malaysia have been collected using content analysis method and the existence of Malaysian cultural traits on the web...
Purpose – The purpose of this study is to investigate the key factors that facilitate or inhibit knowledge transfer success from vendors to clients in information systems (IS) outsourcing. Design/methodology/approach – The collection of data rested on semi‐structured interviews with IS/IT...
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