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Purpose – Library online public access catalogues (OPACs) are considered to be unattractive in comparison with popular internet sites. In 2000, the authors presented some suggestions on how library catalogues should change. Have librarians actually made their OPACs more user‐friendly by...
Purpose – Previous research has demonstrated that task is the driving force for information retrieval (IR). However, few studies investigate how people engaged in work and search tasks define their decisions and behaviors in the IR process. The purpose of this paper is to investigate how...
Purpose – This paper aims to argue that different types of uncertainty are associated with information seeking and retrieval (IS&R), and that, with the proliferation of new and different search tools, channels and sources, uncertainty, whether positive or negative, continues to be a significant...
Purpose – The purpose of this paper is to present findings of an enquiry into the use and experience of information, in learning to become an ambulance officer. The paper aims to explore how the information environment is constituted for novice and experience practitioners. The paper also aims...
Purpose – In a 31‐month period, 1,184 questions addressed to the Internet Public Library's (IPL) reference service remained unanswered on the grounds that they were “out of scope”. This paper aims to analyze the questions as artifacts of users' expectations to better chart the distinction...
Purpose – The purpose of this paper is to describe: a new taxonomy of metacognitive skills designed to support the study of metacognition in the context of web searching; a data collection instrument based on the taxonomy; and the results of testing the instrument on a sample of university...
Purpose – The purpose of this paper is to highlight the difficulty of applying faceted classification outside of library contexts and also to indicate that faceted approaches are poorly expressed to non‐experts. Design/methodology/approach – The faceted approach is being applied outside of...
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