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The article is an analysis of the social organization of complaint-making and -negotiation in a Work Incentive Program. In it I treat complaint-making and -negotiation as ongoing interactional procedures for defining and managing ambiguous and contradictory organizational purposes and goals to...
Too often, practitioners and theorists alike have tended to locate organizational culture in the mottoes and symbolic acts of top managers and to attribute to those leaders the ability to change and manage meaning from visible, yet distant, perches on the organizational chart. By contrast, I...
This article examines the different concerns and perspectives of the residents and staff in a battered women's shelter. The staff's ideology was at variance with the residents' expectations of what the shelter would provide, while staff-imposed rules often contradicted the ideology. These...
This article analyzes interactional strategies used by a probation officer to secure the acquiescence of a delinquent youth in a quasi-voluntary placement. These strategies offered the juvenile a relatively positive self-concept by providing more benign, positive definitions of placement than...
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