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Purpose – The purpose of this paper is to encourage understanding of the practical value to managers and communication practitioners of the positive lessons from issue and crisis management cases. Design/methodology/approach – Unlike many other areas of management writing, which focus on new...
Purpose – Rational modes of decision‐making, followed by communication of the decision to stakeholders, leading to implementation of the decision is taken as a given in most management theories. The role of corporate communication managers in many cases is to support this process via standard...
Purpose – The purpose of this case study was to analyze risk communication management practice of Brookhaven National Laboratory (BNL), using the relationship management theory in public relations. Design/methodology/approach – The study draws upon interviews with key stakeholders of the...
Purpose – The purpose of this research is to determine firms' sustainability efforts through triple bottom line reporting on the World Wide Web. Sustainability reporting can assist in brand differentiation to stakeholder groups and ultimately lead to a positive corporate reputation....
Purpose – The purpose of this research is to suggest a framework based on the discourse approach to analyze intercultural communication problems in multinational organizations. The paper also aims to suggest solutions to these problems by designing support in computer‐mediated communication....
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