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Purpose – Trust is the basis of business relationships. The purpose of this paper is to explore the antecedents of trust in the context of the relationship between shopping centre management and retail tenants, primarily from the retailer perspective, as a first test of trust in such...
Purpose – The purpose of this paper is to examine the role of atmospherics in the creation of an hedonic retail experience by comparing the perceived differences between a retail environment attempting to provide an hedonic experience and one with a more utilitarian focus....
Purpose – Periods of economic downturn can severely affect the performance of firms in general, and retailers in particular. However, all retailers are not equally affected by recessionary periods, with some viewing this time as an opportunity to invest and establish competitive advantage and...
Purpose – The purpose of this paper is to present findings from an experiment designed to test the impact of crowding perceptions (both human and spatial), emotions (positive and negative) and shopping values (utilitarian and hedonic) on shopper satisfaction. Culture is explored as a moderating...
Purpose – This historical narrative aims to analyse the changes in shop trading hour laws in New Zealand, to explore the reasons behind the acceptance of Sunday trading. It compares New Zealand's experience with the USA and the UK. Design/methodology/approach – A historical methodology was...
Purpose – The purpose of this paper is to investigate young New Zealand shoppers' ethnocentricity and brand perceptions by extending the research of O'Cass and Lim. The paper does this by looking at the relationship between ethnocentrism and brand choices, and by investigating whether young New...
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