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PurposeWithin the operations management literature, quality management (QM) has been one of the most popular research areas over the last few decades. The impact of QM systems on firm performance has been the subject of constant interest and challenge among researchers. Last such review was done...
PurposeThe purpose of this paper is to evaluate the technical efficiency and productivity changes in the integrated steel plants in India over a period of five years.Design/methodology/approachSince this evaluation of integrated steel plants needs consideration of multiple input and output...
PurposePrior studies have examined the relationship between budgetary slack and short-termism of management within a profit-seeking business environment. The purpose of this paper is to examine the dynamics of slack resources in relation to quality performance of heath care services delivered by...
PurposeThe purpose of this paper is to provide a conceptual framework for the development of total quality management (TQM) model for service organizations considering both internal and external environmental factors.Design/methodology/approachThrough an extensive literature search, it is found...
PurposeEnterprise resource planning (ERP) is assumed as a commonly used solution in order to provide an integrated view of core business processes, including product planning, manufacturing cost, delivery, marketing, sales, inventory management, shipping and payment. Selection and implementation...
PurposeA multi-state linear k-within-(r, s)-of-(m, n): F lattice system consists of m×n components arranged in m rows and n columns. The possible states of the system and its components are: 0, 1, 2, …, H. According to k values, the system can be categorized into three special cases: decreasing,...
PurposeThe purpose of this paper is to illustrate the systematic role played by Six Sigma methodology in improving the quality of healthcare. The literature review identifies the relevant opportunities for successful introduction and development of Six Sigma approach in healthcare...
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