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Purpose – Reliability is a major quality characteristic which has grown in importance as products/systems have become ever more sophisticated. Neglecting it could spell great losses in terms of patronage, revenue, and even lives. The purpose of this paper is to present a multi‐criteria...
Purpose – The purpose of this paper is to introduce a novel approach of designing, specifying, and describing the behavior of software systems in a way that helps to predict their reliability from the reliability of the components and their interactions. Design/methodology/approach – Design...
Purpose – The general aim of this research is to investigate residents' perception of the quality of public housing and factors influencing this in Ogun State Southwest Nigeria. This is in view of a paucity of published works on this subject matter and the need to upgrade the quality of public...
Purpose – Agile software development is an emerging approach in software engineering, initially proposed and promoted by a group of 17 software professionals who practice a set of “lightweight” methods, and share a common set of values of software development. They consolidated their thoughts,...
Purpose – The purpose of this paper is to create actionable knowledge, thereby supporting and stimulating practitioners to improve processes in the financial services sector. Design/methodology/approach – This paper is based on a case base of improvement projects in financial service...
Purpose – Services provided through the internet (e‐services) are typically offered as part of a broader Multi‐Channel (MC) service package, combining these services with services delivered through traditional channels (e.g. phone, physical facilities). Customers of e‐services display...
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