1 - 6 of 6 articles
Purpose – The purpose of this paper is to put forth maximum difference scaling to more accurately identify importance scores for customer requirements, which will also allow need‐based segments to be recognized and utilized within the QFD process. Design/methodology/approach – An overview of...
Purpose – The purpose of this paper is to examine extreme value charts and analyse means based on half logistic distribution. Design/methodology/approach – Variable control charts with subgroup observations based on the extreme values at each subgroup are constructed without specially going to...
Purpose – The purpose of this paper is to investigate the effects of internal marketing on service quality and the mediating role of OCB in their relationship. Design/methodology/approach – A total of 162 random samples of the customers and employees of the Greater Tehran Gas Company were taken....
Purpose – The purpose of this paper is to review cotemporary maintenance programs and analyze factory production data for an SF 6 gas filled circuit breaker population. Various maintenance techniques and studies are reviewed to understand the reliability of circuit breaker models and the impact...
Purpose – The purpose of this paper is to explore how in many industries manufacturing complexity and unpredictability have increased in recent years because of increasing product variety and shortening product life cycles. Simultaneously, manufacturers in these industries appear to have more...
Purpose – The purpose of this paper is to verify whether product orientation (make‐to‐order versus make‐to‐stock) affects how coordination mechanisms combine to influence quality performance in total quality management (TQM). Design/methodology/approach – The authors used survey response data...
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